Summary
Overview
Work History
Education
Skills
Timeline
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Nicola Gay

Invercargill

Summary

Dynamic professional with a proven track record at Pak N Save, excelling in customer service and team leadership. Successfully implemented merchandising strategies that boosted sales and enhanced customer satisfaction. Skilled in inventory management and problem-solving, fostering a collaborative environment that improved operational efficiency and team morale.

Overview

2026
2026
years of professional experience

Work History

Assistant Manager

Pak N Save
  • Supported inventory management, ensuring product availability and accurate stock levels.
  • Liaised with customers to resolve inquiries and enhance shopping experience.
  • Trained new employees on company policies, procedures, and customer service standards.
  • Implemented merchandising strategies to optimize product placement and increase sales.
  • Collaborated with team members to maintain a clean and organized store environment.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, forecast future needs and reduce waste.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Coordinated staff scheduling and managed daily operations to meet performance, quality and service expectations.
  • Loading and unloading

Sports Coordinator

Southland Girls High School
01.2022 - Current
  • Collaborated with coaches and volunteers to organize training sessions and schedules.
  • Maintained accurate records of participant registrations and event outcomes.
  • Coordinated sports events successfully, ensuring timely scheduling, venue preparation, and equipment availability.
  • Boosted team morale and cohesion through the organization of team-building activities and events.
  • Promoted a culture of sportsmanship, teamwork, and respect among athletes, coaches, and spectators by consistently enforcing ethical standards.
  • Handled daily facility scheduling and equipment use.
  • Streamlined administrative processes such as registration/payment systems improving efficiency reducing time-consuming paperwork tasks.
  • Developed strong communication channels among coaching staff, athletes, parents, and administrators for seamless coordination of activities.
  • Performed inventories on sports equipment and ordered more or made repairs.
  • Coordinated daily office operations, ensuring efficient workflow and timely completion of tasks.
  • Maintained personnel records and updated internal databases to support document management.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Managed daily office operations, ensuring efficiency and organization in workspace.
  • Assisted in document preparation and data entry, maintaining accuracy and attention to detail.
  • Processed invoices and expense reports, ensuring compliance with company policies.

Education

Southern Institute of Technology
Invercargill

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Staff supervision
  • Organisational skills
  • Computer skills
  • Scheduling and coordinating
  • Microsoft office
  • Coaching experience
  • First aid trained
  • Office administration
  • Inventory management
  • Administration and reporting
  • Forklift license
  • Attention to detail

Timeline

Sports Coordinator

Southland Girls High School
01.2022 - Current

Assistant Manager

Pak N Save

Southern Institute of Technology

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Nicola Gay