Nicola Hunt
Christchurch,CAN
Summary
Experienced with providing excellent customer service and maintaining organized store environments. Utilizes product knowledge and effective communication to meet customer needs and drive sales. Track record of working well with team members, ensuring smooth operations and positive shopping experience.
Overview
15
15
years of professional experience
Work History
Payroll
Pool Land
01.2018 - Current
- Kept payroll accurate and efficient by reviewing and submitting timesheets on time.
- Confirmed employee time cards and handled payroll of 6-person team.
- Oversaw management of payroll, ensuring accurate and timely processing for all employees.
Retail Sales Associate
Pool Land
09.2009 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for all customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Managed inventory to prevent stock shortages, ordering new items as necessary.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
Administrative Assistant
Pool Land
09.2009 - Current
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed phone and email correspondence.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate.
- Reconciled discrepancies between purchase orders, delivery documents, and invoices with keen attention to detail.
- Maintained up-to-date client records, enabling prompt and accurate invoicing.
- Trained new employees on company-specific invoicing software platforms.
- Managed invoicing and payment processing operations.
- Handled account payments and provided information regarding outstanding balances.
- Monitored outstanding invoices and performed collections duties.
Education
NCEA Level 1 &2 -
Papanui High School
Christchurch, CANSkills
- Customer service
- Patience and empathy
- Customer assistance
- Reliability and punctuality
- Cash handling accuracy
- Stock replenishment
- Product knowledge expertise
- Order processing
- Problem-solving
- Inventory control
- Point of sale systems
- Customer feedback management
- Cash register operation
- Effective communication
References
- Matthew Lascelles ( Manager ) 0273864605
- Eric Askin ( Family Friend )
0225737500
Timeline
Payroll
Pool Land
01.2018 - Current
Retail Sales Associate
Pool Land
09.2009 - Current
Administrative Assistant
Pool Land
09.2009 - Current
NCEA Level 1 &2 -
Papanui High School
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