NICOLA JUKES
Invercargill,STL
Summary
Always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills. Organised and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
34
34
years of professional experience
Work History
Aquatics Strategic Specialist
Dunedin City Council
05.2019 - Current
- Skilled at working independently and collaboratively in team environments.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Work well in team settings, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Identified issues, analysed information and provided solutions to problems.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
Aquatics Manager
Dunedin City Council
01.2016 - 05.2019
- Moana and Community Pools
- Managing aquatics operation for Dunedin City Council which consists of 4 facilities (Port Chalmers, St Clair, Mosgiel and Moana Pools
- Approximately 130 staff are employed at any one time.
- Moana Pool consists of poolside, gym, reception, cleaners, plant maintenance, swim school and retail area.
- Researching best practice operations and providing safe environments across Aquatics.
- Oversee and monitor operation of facilities plant to provide water treatment of swimming pool water to meet NZ standards.
- Input into planning for asset maintenance, repair and replacement
- Ensure that aquatics and fitness facilities comply with all Health & Safety obligations and staff understand and adhere to all relevant Health & Safety and Dunedin City Council policies and standards.
- Cultivate professional and positive image for DCC.
- Provide strong and effective leadership and clear direction in areas of aquatics, fitness and customer service.
- Develop marketing initiatives in conjunction with Council's Communications and Marketing team to increase revenue generation for Aquatic and Gym facilities.
- Facilitated hiring, training and evaluation of staff.
- Coach and mentor staff members by offering constructive feedback and taking interest in long term career goals.
- Adhere to budgets, monthly budget reports and Long Term Plan every 3 years.
- Supervised aquatic staff and administered performance evaluations to communicate expectations.
Civil Defence Volunteer
Dunedin City Council
01.2016 - 05.2019
- Attended 2 flood responses in Dunedin.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Aquatic Services Supervisor
Dunedin City Council, Moana and Community Pools
01.2009 - 01.2016
- Contractor management
- Coach and mentor staff members by offering constructive feedback and taking interest in long term career goals.
- Recruit staff as needed to keep facility services at desired level.
- Self-motivated, with strong sense of personal responsibility.
- Financial planning for budgets including 10-year LTP.
- Marketing and promotion for new customers and customer retention
- Making sure facilities are complying to National Standards with regards to water quality and PoolSafe.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Aquatic Centre Manager
Central Otago District Council
01.2004 - 01.2009
- Molyneux Aquatic and Cromwell Swim Centres.
- Managed team of 20 staff over 2 facilities in Cromwell and Alexandra.
- Staff recruitment, development and discipline as required.
- Develop and improve rosters for effective running of facilities.
- Created financial plans for budgets including 10-year LTP.
- Wrote manuals for all operating procedures including use of plant room equipment, lifeguard SOP and EAP for both pools.
- Marketed and promote Alexandra and Cromwell pools through media and local schools and clubs.
- Routinely inspected plant and equipment to make sure facilities run smoothly with minimal disruption and attend to any anomalies as soon as practicable.
- Maintained up to date repair logs to keep track of maintenance.
- Water testing to meet NZ standards at all times.
- Using Centaman software, managing memberships, swimming lessons and retail area.
- Introduced baby lessons to area and developed programme in conjunction with Swim Teachers.
- Gave advice and support to Millar's Flat, Roxburgh and Ranfurly communities regarding their pools and made sure were meeting industry standards.
- Skilled at working independently and collaboratively in team environments.
Lifeguard, Programme Coordinator, Trainer/Senior Assessor
Invercargill City Council
05.1989 - 10.2004
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to customers and addressed concerns.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
- Cleared pool areas of debris and hazardous objects to increase safety.
- Attentively monitored swimmers to identify distress.
- Performed regular maintenance of pool equipment and life-saving equipment to keep in good working order.
- Recorded daily activity logs and incident reports for tracking purposes.
- Trained new lifeguards on safety procedures and protocol.
- Analysed team performance and identified opportunities for additional training.
Education
Cargill High School
Skills
- Good listener, can quickly establish rapport
- Excellent verbal, written and problem-solving skills
- Excellent self-management and organisational skills
- Effective communication skills and able to contribute fully to positive team culture and work environment
- Insight, awareness and empathy towards individual customer/client circumstances
- Ability to understand and maintain integrity of customer/client information
- Flexible and adaptable within changing environments
- Ability to understand and apply new learning quickly and efficiently
- Constantly showing good initiative and leadership skills while remaining focused on benefits of teamwork
- Interact well with staff at all levels
Timeline
Aquatics Strategic Specialist
Dunedin City Council
05.2019 - Current
Aquatics Manager
Dunedin City Council
01.2016 - 05.2019
Civil Defence Volunteer
Dunedin City Council
01.2016 - 05.2019
Aquatic Services Supervisor
Dunedin City Council, Moana and Community Pools
01.2009 - 01.2016
Aquatic Centre Manager
Central Otago District Council
01.2004 - 01.2009
Lifeguard, Programme Coordinator, Trainer/Senior Assessor
Invercargill City Council
05.1989 - 10.2004
Cargill High School
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