Nicola (Nicky) Kaye
Feilding
Summary
Proven leader with a track record of enhancing operational efficiency at Global Kitchen, adept in Microsoft Office Suite and exceptional customer service. Leveraged strong sales success and clear communication to foster team growth and resilience. Achieved significant revenue growth by prioritizing customer satisfaction and employee development.
Overview
25
25
years of professional experience
Work History
Restaurant Manager
Global Kitchen
, Palmerston North
07.2024 - Current
- Maintained accurate records of all suppliers used for events.
- Analyzed trends within the industry to identify new opportunities for growth.
- Managed accounts and worked to continuously develop new revenue from existing clients.
- Spearheaded planning, organization, and execution of corporate events, ensuring seamless operations from start to finish.
- Created detailed timelines for events based on scope of work required by each department involved in process.
- Conferred with customers to gather event requirements and explore opportunities.
- Created detailed reports on weekly and monthly revenues and expenses.
- Trained new employees to perform duties.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Updated computer systems with new pricing and daily food specials.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
Restaurant Manager
Feilding Golf Club
, Feilding
10.2022 - 05.2025
- Created detailed reports on weekly and monthly revenues and expenses.
- Trained new employees to perform duties.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Collaborated with local businesses to create mutually beneficial partnerships.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Resolved problems or concerns to satisfaction of involved parties.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Delegated work to staff, setting priorities and goals.
Sales Assistant
Farmlands
01.2015 - 12.2018
- Providing support and information on products and services including treatments and processes relating to the farming and animal industry
- Customer satisfaction was top priority along with providing clear and correct information to assist customers with their purchases
- Other duties included merchandising stock, store upkeep as well as training and developing sales team members and new recruits in new products and processes
Administration / Equine Trainer
Tony Kaye Racing
01.2000 - 12.2018
- I was co-owner of a horse training stable for 18 years
- This is a challenging role that held a lot of passion and pride for me
- As well as providing full animal care and management I carried out property maintenance and upkeep, rider and equine training, administration tasks and controlling business operations
Admin / Workshop Manager / Purchasing and Training Manager
Advantage Computers Ltd
05.2011 - 12.2013
- I came into the Administration/Reception role with no computer experience and quickly picked up on all duties required including incoming calls, sales and banking
- Within 12 months I had improved my skills and capabilities and moved to Workshop Manager which provided me with the opportunity to co-ordinate service jobs, parts ordering and liaising with businesses
- From this point I travelled into the role of Purchasing and Training Manager becoming efficient in the Microsoft Office suite and resolving conflicts, negotiating mutually beneficial agreements between parties and providing training to staff
Reception
DTSL Limited
01.2011 - 12.2013
- Providing a point of contact for customers and directing them to the right consultant
- Through this role I gained knowledge of computer and communication systems including all facets from sales, design and implementation to post install support
Education
High School Diploma -
Awaputu College
01.1995
Skills
- Microsoft Office Suite
- Customer service
- Clear and precise communication
- Strong sales success
- Team player
- Motivated
- Resilient
- Willingness to learn
References
- Mark Ward, 022 681 7933, Director, Advantage Computers Limited
- Robert Larsen, 06 357 4786, General Manager, Farmlands
References
References available upon request.
Timeline
Restaurant Manager
Global Kitchen
07.2024 - Current
Restaurant Manager
Feilding Golf Club
10.2022 - 05.2025
Sales Assistant
Farmlands
01.2015 - 12.2018
Admin / Workshop Manager / Purchasing and Training Manager
Advantage Computers Ltd
05.2011 - 12.2013
Reception
DTSL Limited
01.2011 - 12.2013
Administration / Equine Trainer
Tony Kaye Racing
01.2000 - 12.2018
High School Diploma -
Awaputu College
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