NICOLA MARSHALL
Taupo,WKO
Summary
Compliance and animal management professional specializing in enforcement and investigation within local government. Proven ability to enhance community education and customer service, leading to improved compliance rates and public satisfaction. Strong conflict resolution and communication skills, supported by a background in quality control and production.
Overview
18
18
years of professional experience
Work History
Compliance Officer
TAUPŌ DISTRICT COUNCIL
Rotokawa, Taupo
11.2024 - Current
- Undertaking compliance and enforcement work across Council bylaws, with animal control as a primary area of responsibility.
- Executed animal control responsibilities by investigating dog-related incidents and addressing public complaints. including investigating dog attacks, rushing dogs, containment issues and other dog-related complaints.
- Enforced Acts, bylaws, regulations and Council policies by issuing infringements and preparing enforcement documentation to ensure adherence.
- Investigating complaints and gathering information to establish facts and determine appropriate compliance action.
- Managed conflict and negotiated with the public to promote voluntary compliance through education.
- Preparing investigation notes, statements, correspondence and prosecution/enforcement documentation.
- Collaborated with New Zealand Police to execute warrants for dwelling entries, enhancing enforcement effectiveness.
Quality Control
KING HONEY
02.2024 - 11.2024
- Quality control activities within a food production environment, ensuring products and processes meet required specifications.
- Monitored production processes to identify and address quality issues, enhancing product integrity.
- Developed and reviewed Standard Operating Procedures (SOPs) to ensure compliance with quality standards.
- Collaborated with production staff to troubleshoot and resolve quality-related issues, fostering a team-oriented approach.
- Working directly on the production line and supporting day-to-day production requirements.
- Following workplace health and safety, quality and food production procedures.
- Recording and maintaining accurate quality and production documentation.
Animal Control Officer
HASTINGS DISTRICT COUNCIL
, Hastings
09.2022 - 02.2024
- Investigating complaints and animal control matters.
- Enforcing relevant Acts, bylaws and regulations.
- Handled dangerous dogs and managed compliance matters to protect public safety.
- Creating and issuing infringements.
- Managing conflict and negotiating with members of the public.
- Educated community on responsible pet ownership and animal welfare.
- Providing customer service and responding to public enquiries.
- Administered records and managed case files to ensure accuracy and compliance.
- Cleaned and maintained kennels to ensure safe, healthy environment for animals.
- Handling and maintaining stock.
Shift Leader / Machine Operator / NSP Co-ordinator
KRAFT HEINZ
09.2008 - 01.2021
- Achieved production targets by implementing effective team coordination and monitoring.
- Collaborated with management to resolve operational issues, enhancing workflow efficiency.
- Met health and safety requirements through diligent oversight.
- Operating various packaging machines and reporting technical faults to maintenance staff.
- Isolated, controlled, and released Non-Standard Product stock.
- Sampled and assessed Non-Standard Products to ensure compliance with company specifications.
- Communicating with FSQ leads to ensuring products are properly contained and reworked as required.
- Ensuring stock was correctly entered into the database and completing daily and weekly stock-takes.
Education
Animal Management Level 3 -
Eastern Institute of Technology
01-2022
Skills
- Compliance, investigation and enforcement
- Compliance procedures
- Enforcement documentation
- Investigations skills
- Animal control and animal management
- Complaint investigation and nuisance response
- SOP creation and process compliance
- Strong analytical and troubleshooting skills
- Risk management
- Excellent written and verbal communication
- Conflict resolution and negotiation
- Community education and customer service
- Highly organized and detail oriented
Timeline
Compliance Officer
TAUPŌ DISTRICT COUNCIL
11.2024 - Current
Quality Control
KING HONEY
02.2024 - 11.2024
Animal Control Officer
HASTINGS DISTRICT COUNCIL
09.2022 - 02.2024
Shift Leader / Machine Operator / NSP Co-ordinator
KRAFT HEINZ
09.2008 - 01.2021
Animal Management Level 3 -
Eastern Institute of Technology