Nicola Tahi
Bishopdale,Christchurch
Summary
My skills include excellent customer service, problem solving, conflict management, inventory control, staff management and completing all work to a high standard. Proven track record in training teams and enhancing food safety compliance.
Overview
28
28
years of professional experience
1995
1995
years of post-secondary education
Work History
2IC Manager
Couplands Bakeries
Papanui, Christchurch
06.2013 - 06.2023
- Supervised daily operations of retail shop and staff activities.
- Ordered in products daily from Head Office to ensure freshest products available in the shop and monitoring wastage.
- Trained new employees on operational procedures and safety standards.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Nightly bank reconciliation
- Payroll
- Ensuring all food safety books were filled out daily
- Opening and Closing shop
Lead Agent (2 I C to Team Leader)
Teletech
City Centre, Christchurch
03.2002 - 12.2008
- Delivered exceptional customer service experiences.
- Trained new agents on company policies and procedures.
- Monitored call quality to ensure compliance with standards and reported back to CSR in a one on one.
- Resolved escalated customer issues with effective communication skills.
- Meet with management to improve employee performance metrics.
- Managed the Queue
- Was on the Technical Support Team.
Trike Technogies
Office Manager/Enrollment Officer
Central City, Christchurch
07.1999 - 01.2002
- Completed day-to-day office duties accurately and efficiently.
- Enrolled students onto courses and provided accurate details to MOE
- Payroll/PAYE
- Accounts
Receptionist/Corporate Receptionist/Junior Accounts Assistant
Carich Computer Training
Central City, Christchurch
08.1995 - 07.1999
- Managed front desk operations and greeted visitors.
- Handled incoming calls and directed to appropriate staff members.
- Enrolled students ensuring all paperwork was correct
- Moved into Corporate Reception and organised all course materials, refreshments, ordering lunches and maintaining room and general office duties.
- Assistanting the accountant doing Accounts Receivable and payable along with payroll and PAYE.
Education
Burnside High School
Burnside, Christchurch References
References available upon request.
Timeline
2IC Manager
Couplands Bakeries
06.2013 - 06.2023
Lead Agent (2 I C to Team Leader)
Teletech
03.2002 - 12.2008
Trike Technogies
Office Manager/Enrollment Officer
07.1999 - 01.2002
Receptionist/Corporate Receptionist/Junior Accounts Assistant
Carich Computer Training
08.1995 - 07.1999
Burnside High School