Nicole Ambrusfy
Beachlands,AUK
Summary
Dedicated and meticulous solutions consultant with several years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible and focused team player with expertise in customer relationship management, document control, time management and complex problem-solving. Dependable self-starter seeking to leverage background into role with a progressive organization.
Overview
23
23
years of professional experience
Work History
Senior Travel Consultant
World Travellers
Beachlands
04.2017 - 11.2024
- Utilized GDS systems efficiently for booking and confirming travel plans.
- Collected payment for transportation and accommodations from customers.
- Implemented marketing strategies to attract new clients and retain existing ones.
- Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Processed payments from customers using credit cards or other payment methods such as PayPal or bank transfer.
- Assisted customers in selecting appropriate tours based on their budget and preferences.
- Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
- Organized complex itineraries, including flights, transfers, hotels, car hire and excursions.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Sales Associate
Michael Hill Jeweller
Pakuranga
02.2021 - 01.2022
- Processed returns, exchanges, and refunds in accordance with company policies.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Helped customers find specific products, answered questions, and offered product advice.
- Processed transactions using a point-of-sale system.
- Greeted customers to determine wants or needs.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Attended weekly team meetings to review performance goals and objectives.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Greeted customers and provided exceptional customer service.
Senior Travel Consultant
Flight Centre
Botany Town, Auckland
01.2004 - 02.2017
- Utilized GDS systems efficiently for booking and confirming travel plans.
- Collected payment for transportation and accommodations from customers.
- Monitored changes in rules and regulations concerning international travel and visas.
- Conversed with customers to determine destination, mode of transportation and accommodations.
- Assisted in the development of travel insurance policies to protect clients against unexpected events.
- Completed ongoing training with company and travel partners.
- Provided exceptional customer service, resolving any travel-related issues promptly.
- Responded immediately to clients' questions, issues, and complaints, and found effective solutions when required.
- Managed travel documentation, ensuring all necessary passports and visas were obtained in a timely manner.
- Planned, described and sold itinerary tour packages and promotional travel incentives.
- Modified existing tickets and reservations to provide clients flexibility in travel while advising on penalties and cancellation fees to find optimal solutions within company policies.
- Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Receptionist
Pine Harbour Holdings
Beachlands
05.2002 - 12.2003
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
- Coordinated pick-up and delivery of express mail services.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Sorted incoming mail and directed to correct personnel each day.
Education
School Certificate -
Howick College
Howick12-1981
Skills
- Travel industry trends
- Strong salesmanship
- Training and mentoring
- Cross-cultural design
- Exceptional customer service
- Expert itinerary planning
- Global destinations
- Retail sales
- Client relationship building
Timeline
Sales Associate
Michael Hill Jeweller
02.2021 - 01.2022
Senior Travel Consultant
World Travellers
04.2017 - 11.2024
Senior Travel Consultant
Flight Centre
01.2004 - 02.2017
Receptionist
Pine Harbour Holdings
05.2002 - 12.2003
School Certificate -
Howick College