Nicole Anderson
Wellington
Summary
Accomplished Director at Procrete Services, adept in office management and customer service, significantly enhanced operational efficiency and client satisfaction. Expert in payroll administration and event planning, demonstrating a keen ability to manage budgets and human resources. Achieved notable improvements in process optimization and team morale.
Overview
17
17
years of professional experience
Work History
Director
Procrete Services
Lower Hutt, Wellington
12.2019 - Current
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Maintained filing system for records, correspondence and other documents.
- Managed office inventory and placed new supply orders.
- Administered payroll and maintained proper documentation of employee personnel.
- Organized company events including holiday parties, team building activities .
- Resolved customer inquiries and complaints requiring management-level escalation.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Responded to customer inquiries via phone or email in a professional manner.
- Processed payroll accurately ensuring all employees were paid on time.
- Coded and entered daily invoices with in-house accounting software.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Managed household errands and other essential duties.
- Created and managed budgets for travel, training, and team-building activities.
- Organized and maintained filing systems, including electronic databases and records.
- Developed content for website and social media platforms.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
Office Administrative Assistant
Enviro Soloutions
Lower Hutt, Wellington
09.2017 - 10.2021
- Answered and directed phone calls to appropriate staff members.
- Assisting with travel arrangements for staff members.
- Updating customer information in the database system.
- Maintaining calendars for multiple staff members simultaneously.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Managed daily office operations and maintained a clean and efficient workspace.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Greeting clients or visitors as they enter the office.
- Coordinated travel arrangements for staff, including flight and hotel bookings.
- Processed invoices, payments, and receipts in accordance with company policies.
- Maintained inventory of office supplies and placed orders when necessary.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Preparing invoices for payment processing using accounting software programs.
- Ordering office supplies and equipment as needed.
- Ordered office supplies and managed inventory to ensure a well-stocked office.
- Organized and scheduled meetings and appointments for management.
- Inputting time sheets into payroll system on a weekly basis.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Providing administrative support to management team members.
- Developed processes to ensure proper follow-up actions are taken after each meeting has concluded.
- Compiled reports summarizing key points discussed in each meeting session.
- Maintained records of attendance and contact information for participants.
Office Administrator/Receptionist
Turners Car Auctions
Lower Hutt, Wellington
03.2008 - 12.2013
- Answered incoming calls and provided customer service.
- Monitored accounts to ensure payments were up to date.
- Handled accounts payable and receivable, including invoicing and payment processing.
- Provided administrative support to various departments, assisting with document preparation and data entry.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Ordered office supplies as needed throughout the year.
- Performed administrative tasks such as maintaining customer databases
Skills
- Payroll administration
- Budget management
- Office management
- Customer service
- Event planning
- Data entry
- Account reconciliation
- Human resources management
Timeline
Director
Procrete Services
12.2019 - Current
Office Administrative Assistant
Enviro Soloutions
09.2017 - 10.2021
Office Administrator/Receptionist
Turners Car Auctions
03.2008 - 12.2013
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