Nicole Avery

• Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
• Resolved guests complaints while maintaining positive customer environment.
• Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
• Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
• Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
• Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
• Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
• Performed cash handling activities and secured nightly bank deposits.
• Adhered to safe work practices, food safety regulations, and corporate guidelines.
• Improved staff retention by fostering a supportive work environment and providing ongoing training opportunities.
• Monitored inventory levels closely to minimize waste while keeping costs under control through careful planning and purchasing decisions.
• Fostered a culture of teamwork among staff members by encouraging collaboration in problem-solving tasks related to front-of-house operations.
• Boosted team morale through regular performance feedback sessions and recognition of exceptional work.
• Coordinated special events, including private parties and corporate functions, tailoring menus and décor to meet client needs while maximizing profits.
• Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
• Implemented health and safety protocols to ensure compliance with local regulations, conducting regular training sessions for all staff.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Motivated staff to perform at peak efficiency and quality.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Monitored and adjusted pricing, discounts and promotions to maximize profitability.
• Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
• Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
• sole chareg of recuruitment and disciplinary processes.

Current duties with less outlets.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Facilitated clear communication between employees and upper management through regular meetings and updates.

• Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
• Trained employees in essential job functions.
• Mentored and supported junior staff members to apply best practices and follow procedures.
• Supervised and coordinated team to provide guidance and support and maximize performance.
• Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
• Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
• Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
• Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
• Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
• Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
• Ensured compliance with all company policies, local regulations, and industry standards related to hotel operations.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

• Assisted with sparring and contact exercises to pair students of similar rank, size, and age.
• Promoted the importance of self-discipline, perseverance, and respect through daily practices and discussions with students.
• Solely instructed classes from 3-7 years of age.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Reduced employee turnover through effective conflict resolution and communication strategies.
• Trained and mentored new employees to maximize team performance.

• Greeted and seated guests to provide friendly and welcoming experience.
• Maintained clean and organized restaurant to comply with hygiene and health regulations.
• Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
• Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
• Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.