Summary
Overview
Work History
Skills
Awards
Languages
Interests
Timeline
Generic
Nicole Berriman

Nicole Berriman

Auckland,AUK

Summary

Dynamic retail professional with proven expertise in customer service and upselling strategies, honed at Farmers and JK KIDS. Excelled in enhancing customer satisfaction and driving sales through effective team collaboration and exceptional product knowledge. Demonstrated reliability and a flexible approach to scheduling, significantly contributing to team goals and store performance. Over 17 years in retail alone.

Overview

17
17
years of professional experience

Work History

Retail Assistant

Farmers
03.2013 - Current
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Interacted with customers proactively, identifying needs and offering suitable product recommendations.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Demonstrated flexibility by adapting to various roles within the retail environment as needed.
  • Processed transactions accurately, balancing cash registers at the end of each shift.
  • Assisted in training new employees, contributing to the development of a knowledgeable workforce.
  • Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
  • Resolved customer complaints professionally, maintaining a positive brand image.
  • Assisted in visual merchandising, creating attractive displays that stimulated purchase desire.
  • Enhanced store security by monitoring for potential theft and promptly reporting suspicious activity.
  • Maintained cleanliness and organization of store, creating welcoming environment for customers.
  • Increased sales floor efficiency by restocking shelves and organizing merchandise to maintain appealing store layout.
  • Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
  • Collaborated with team members to accomplish sales goals and improve overall store performance.

Retail Sales Assistant

JK KIDS
02.2008 - 03.2012
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Collaborated with team members to achieve monthly sales targets and objectives.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Increased sales by providing exceptional customer service and product knowledge.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Skills

  • Customer service
  • Punctuality
  • Flexible schedule availability
  • Complex Problem-solving
  • Opening and closing procedures
  • Upselling strategies
  • Reliable and responsible
  • Teamwork and collaboration
  • Customer obsessed

Awards


Multiple awards for exceptional customer service, raising the highest donations for Hospice and different cancer awareness societies.





Languages

English
Native or Bilingual

Interests

  • I enjoy being outdoors and staying active
  • Quality time with my family and friends
  • Helping others and giving back to the community
  • Reading and movies

Timeline

Retail Assistant

Farmers
03.2013 - Current

Retail Sales Assistant

JK KIDS
02.2008 - 03.2012

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Nicole Berriman