Nicole Dantas Mink
Summary
Hospitality:
Enthusiastic and driven candidate with proven experience in fast-paced restaurant settings. Committed to providing friendly and professional service to customers to maintain consistent revenue.
Retail:
Experienced in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Babysitting:
Independent Nanny adept at taking initiative in creating child-friendly activities. Maintain organized schedules with little parental guidance. Caring for up to 3 children while preparing meals and managing personal, medical and educational activities for each child.
Overview
8
8
years of professional experience
Work History
Barista /Front of House Supervisor
Heritage New Zealand
12.2022 - Current
- Performed cash handling activities and secured nightly bank deposits.
- Managed inventory through effectively ordering and stocking uniforms, linens, beverages, and front of house supplies.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
Early Childhood Teacher
Busy Bees Preschool Centre
09.2022 - 12.2022
- Applied play-based strategies to provide diverse approaches to learning.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviours.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Assisted and supervised groups of children through entire school day.
- Organized and supervised large and small group activities.
- Fostered reasoning and problem solving through active exploration games and activities.
Retail Assistant
High Voltage Surf
06.2022 - 12.2022
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Processed customer returns to manage smooth refunds and exchanges following store procedures.
Waitress
Cafe VinCino
02.2021 - 04.2021
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
Supermarket Worker
New World Supermarket
12.2020 - 01.2021
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Pleasantly greeted customers and provided prompt and courteous service.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Babysitter
Maria Jose
01.2016 - 01.2020
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Communicated with parents regarding children's progress and development, raising any issues.
- Guided school homework and read bedtime stories to support development.
- Monitored children's play activities to verify safety.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Promoted language development skills through reading and storytelling.
Waitress Trainee
Jerusalem Cafe
10.2019 - 11.2019
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Processed orders and sent to kitchen employees for preparation.
Education
High School Diploma -
Kerikeri High-school
Kerikeri, NZ12.2020
Skills
- POS Systems Operations
- Customer Needs Assessments
- Staff Supervision
- Hospitality Management
- Coaching and Training
- Stock Control
- Waiting Tables
- Teamwork and Collaboration
- Back of House Management
- Coffee Machinery
- Food Preparation and Safety
- Team Leadership
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Elementary
hobbies
My hobbies mostly consist of spending time with family/ friends
- I enjoy going to the beach with my dog "Nellie"
- I attend yoga regularly
- Going for bush walks, spending time in nature.
- Baking
- Road trips with my partner
Timeline
Barista /Front of House Supervisor
Heritage New Zealand
12.2022 - Current
Early Childhood Teacher
Busy Bees Preschool Centre
09.2022 - 12.2022
Retail Assistant
High Voltage Surf
06.2022 - 12.2022
Waitress
Cafe VinCino
02.2021 - 04.2021
Supermarket Worker
New World Supermarket
12.2020 - 01.2021
Waitress Trainee
Jerusalem Cafe
10.2019 - 11.2019
Babysitter
Maria Jose
01.2016 - 01.2020
High School Diploma -
Kerikeri High-school
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