Nicole Doherty
Auckland,Auckland CBD
Summary
Detail-oriented team player with strong organizational skills.
Ability to handle multiple tasks simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Executive Assistant/ Game Day Co-ordinator
Leftfield Productions
08.2012 - Current
- Managed executives emails and scheduling appointments.
- Resolved conflicts swiftly among team members through effective mediation techniques.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Organized company-wide events that boosted employee morale and cultivated team spirit.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Flight Purser/Cabin Crew Trainer
Air New Zealand
08.2007 - 08.2012
- Assisted passengers with boarding, seating arrangements, and baggage stowage to facilitate a smooth flight experience.
- Held flight attendants accountable to service expectations to meet company and regulatory standards.
- Administered first aid to passengers when necessary, responding quickly to medical situations during flights.
- Maintained and completed administrative records and documents to meet company requirements.
- Collaborated with pilots to maintain awareness of flight status, ensuring timely updates for passengers during unexpected delays or changes.
- Streamlined communication between cabin crew members, fostering a cohesive and efficient team environment.
- On line trainer of new cabin crew members on company policies, customer service standards, and emergency procedures to ensure consistently high-quality service delivery.
- Handled in-flight emergencies calmly and professionally, prioritizing passenger safety at all times.
- Managed conflict resolution among passengers when necessary, ensuring a peaceful travel environment for all aboard the aircraft.
- Provided expert knowledge on flight services and amenities, answering passenger inquiries promptly and accurately.
- Self-motivated, with a strong sense of personal responsibility.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Aviation Flight Attendants
Aviation, Tourism And Travel Training Organization
Auckland 06.2011
Graduate Certificate - Enrolled Nursing
Greenlane School of Nursing
AucklandSkills
- Staff Development and Training
- Point of Contact
- Operations Management
- Staff Supervision
Timeline
Executive Assistant/ Game Day Co-ordinator
Leftfield Productions
08.2012 - Current
Flight Purser/Cabin Crew Trainer
Air New Zealand
08.2007 - 08.2012
Aviation Flight Attendants
Aviation, Tourism And Travel Training Organization
Graduate Certificate - Enrolled Nursing
Greenlane School of Nursing
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