Nicole Downey
BGT
Cambridge,Waikato
16
years of professional experience
Reliable and adaptable professional with exceptional customer service skills. Experienced in resolving inquiries and enhancing customer satisfaction through patience and composure.
Work History
Actress
Customer Service Cashier
6 Years 6 Months- Processed customer transactions accurately and efficiently at point of sale.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of work area to ensure a pleasant shopping environment.
- Assisted in training new cashiers on company policies and operational procedures.
- Handled cash management tasks, including balancing registers at shift end.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Developed and managed relationships with customers to increase customer loyalty.
KFC Team Member
1 Year- Provided exceptional customer service by responding to inquiries and resolving issues promptly.
- Operated kitchen equipment efficiently while adhering to food safety guidelines.
- Maintained cleanliness of workstations, ensuring compliance with health regulations.
- Assisted in inventory management by tracking stock levels and reporting shortages.
TALENTO
3 Years 5 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively and built confidence for my future goals
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Skills
Acting
Following directions
Memorization skills
Television and film experience
Reading scripts
Customer satisfaction
Customer service
Reliability and punctuality
Patience and composure
Merchandise restocking
Timeline
Actress
BGT
08.2026 - CurrentRead More
Customer Service Cashier
Bakers Delight Pukekohe
02.2019 - 08.2025Read More
KFC Team Member
KFC Bombay
02.2018 - 02.2019Read More
TALENTO
Actress
08.2010 - 01.2014Read More
Pukekohe High School
Read More