Summary
Overview
Work History
Skills
References
Timeline
Generic

Nicole Harris

Auckland,Papakura

Summary

Dynamic Customer Service / Administrator with a strong track record of optimising customer relationships and distributor coordination with over 15 years in the freight industry. I am eager to join as a Sales Coordinator where i can support the sales process, operationally, coordinate customer interactions and help drive revenue and brand growth for a company that values their people.

Overview

20
20
years of professional experience

Work History

Merchandiser

Hellers
01.2022 - Current
  • Manage six Pak N Save stores within Auckland maximising stock levels and facings increasing revenue for Hellers and stores
  • Develop / foster and improve customer relationships
  • Advise customers of promotional plans
  • Communicate out of stocks and non-supplies with Territory Manager and stores.
  • Effective at working in fast-paced grocery environments to restock and arrange merchandise in an appealing way. Upbeat and friendly team player with a good attitude and willingness to take on any task.

Cleaner and Business Owner

Greenfresh Cleaning
01.2021 - 01.2022
  • Provide top notch residential cleaning services
  • Understanding costs and margins to increase revenue
  • Researched current markets to identify customer needs and preferences.

Account Manager

Mainfreight Ltd
01.2004 - 01.2017
  • Worked as part of a dedicated Sales team providing high levels of customer support
  • New business proposal
  • Rate reviews with a target of 30% margin
  • Managed a call cycle of 80+ customers
  • Admin and Customer Service Team Leader
  • Managed a team of 5 customer service reps providing a high level of customer support to both internal and external customers
  • On-boarding of new team members and owner drivers
  • Involved in branch decision making including policy and purchasing decisions
  • Managed creditors and debtors report with a weekly average under 10%
  • Compiling and reporting of weekly profit and loss reports
  • Ensured the office ran smoothly assisting despatch and customer service team when in need.

Skills

  • Knowledge of Sales process
  • Knowledge of Microsoft based programmes
  • Knowledge of creditors and debtor processes
  • Organised and reliable
  • Work with internal team to co-ordinate work flow
  • Communication
  • Self-Management
  • Resilient
  • Tech savvy and able to pick up new things quickly

References

  • Kevin Snell, Territory Manager, Hellers, 027 254 7042, Kevin.snell@hellers.co.nz
  • Tai Mealamu, Business Owner, Fit60, 021 967 773, Taimealamu@gmail.com

Timeline

Merchandiser

Hellers
01.2022 - Current

Cleaner and Business Owner

Greenfresh Cleaning
01.2021 - 01.2022

Account Manager

Mainfreight Ltd
01.2004 - 01.2017

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Nicole Harris