Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Nicole Hinsley

Rotorua,BOP

Summary

Efficient Duty Manager versed in task delegation and workflow coordination, promoting efficient and high-quality operations. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support. Adept at managing Customer queries and resolving issues.

One of my most recent achievements is the promotion as assistant manager with Nandos New Zealand

which is a valuable achievement to me as I started this job as a general staff and have been able to work myself up through four different positions .This job has taken me to a place I never knew existed which is mastergriller, In this experience I was required to cook serve and represent my food to a diverse group of judges from all over New Zealand and Australia I came first in New Zealand leading me to compete in Australia as well. I love working with others to create a supportive and fun work environment but I also understand that responsibilities are important in each and every role no matter what line of work you are in. I would love to hear back from you regarding my applied position .

Kind regards ,

Nicole

Overview

2
2
years of professional experience

Work History

Assistant Manager

Nandos
Rotorua
12.2022 - Current
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Recruited and trained new employees to meet job requirements.

Team Leader

Carls Jr.
04.2022 - 01.2023
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Handling customer orders
  • Supporting other management staff to uplift the work environment
  • Solving customer issues and issuing solutions

Team Leader

KFC
10.2021 - 03.2022
  • During my time working at kfc my main duties included opening the store,drive through duties such as cash handling,taking orders and also packing orders
  • During the months I worked here I accomplished a promotion to team coach and begun management training .

Education

Bridging Foundation - Foundation Skills

Open Polytechnic of New Zealand
Online
07-2024

NCEA -

Rotorua Girls High School

Skills

  • Leadership experience
  • Can work under pressure
  • Fast learner
  • Great punctuality
  • Communication skills
  • Problem solving abilities
  • Management skills
  • Customer service experience
  • Motivational Leadership
  • Customer Communication
  • Staff Training
  • Assessing Customer Needs
  • Employee Support
  • Task Delegation

References

References available upon request.

Timeline

Assistant Manager

Nandos
12.2022 - Current

Team Leader

Carls Jr.
04.2022 - 01.2023

Team Leader

KFC
10.2021 - 03.2022

Bridging Foundation - Foundation Skills

Open Polytechnic of New Zealand

NCEA -

Rotorua Girls High School
Nicole Hinsley