Nicole Roberts
Auckland,AUK
Summary
I am a detail-oriented professional with strong communication and project management skills. I thrive in high-pressure environments, consistently delivering results using effective time management problem-solving skills. Known for my reliability and adaptability, I excel at building client relationships and promoting collaboration. My career goals focus on driving strategic initiatives that contribute to organisational success.
Overview
16
16
years of professional experience
Work History
Head of Sales & Marketing
Signature Homes Limited
Albany, Auckland
10.2012 - Current
- Managed a team of sales representatives to ensure they met their goals and objectives.
- Oversaw the development of promotional materials such as brochures, flyers, newsletters, and advertisements.
- Provided training on product knowledge, sales techniques, and customer service skills to staff members.
- Conducted market research, analysed customer feedback, and identified opportunities for improvement.
- Developed and implemented strategic marketing plans, sales plans and forecasts to achieve corporate objectives for products and services.
- Developed effective communication plans between clients and internal teams during an escalation situation.
- Surpassed sales goals through implementation of successful marketing strategies.
Sales & Marketing Coordinator
ePay
Mount Wellington, Auckland
09.2011 - 09.2012
- Oversaw business development, production and marketing.
- Conducted marketing research to develop growth strategies.
- Collaborated with internal teams such as product marketing, sales operations, and content marketing to meet business objectives.
- Gathered marketing reports and related documents to deliver presentations for submission to senior management.
- Maintained accurate records of all merchandise transactions including receipts, invoices, orders, discounts.
- Processed orders, returns, exchanges, and refunds accurately and promptly.
Customer Service Team Leader
Datacom NZ
Takapuna, Auckland
01.2009 - 09.2011
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Conducted regular performance indicators (KPIs), providing constructive feedback and personalised coaching.
- Developed and maintained schedules for multiple departments and locations.
- Resolved escalated customer issues with professionalism and patience.
- Audited calls periodically to ensure adherence to company standards by all agents.
Education
Bachelor of Business Studies - Marketing
Massey University
Auckland11-2017
Skills
- Analytical Thinking
- Communication Skills
- Critical Thinking
- Attention to Detail
- Problem-Solving
- Time Management
- Adaptability
- Team Collaboration
- Interpersonal Skills
- Creative Thinking
Timeline
Head of Sales & Marketing
Signature Homes Limited
10.2012 - Current
Sales & Marketing Coordinator
ePay
09.2011 - 09.2012
Customer Service Team Leader
Datacom NZ
01.2009 - 09.2011
Bachelor of Business Studies - Marketing
Massey University
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