Nicole Jenkins
Invercargill,STL
Summary
Dynamic and dependable professional with extensive experience in customer service and cash handling. Proven ability to enhance customer satisfaction through effective inventory management and team collaboration. Recognized for exceptional organizational skills and adaptability, consistently achieving store goals while maintaining high sanitation standards.
Professional retail worker with comprehensive experience in providing exceptional customer service and ensuring smooth store operations. Reliable team player known for flexibility and focusing on achieving sales goals. Skilled in inventory management and fostering positive customer interactions.
Experienced with assisting customers in selecting products and providing product information. Utilizes effective communication skills to enhance customer satisfaction and drive sales. Knowledge of inventory management and maintaining store cleanliness.
Overview
2025
2025
years of professional experience
Work History
Cleaner/Assistant Manager
Anchorage Motel
08.2023 - 03.2024
- Maintained cleanliness of guest rooms and common areas to enhance guest satisfaction.
- Operated cleaning equipment, including vacuums and floor scrubbers, ensuring optimal performance.
- Organized cleaning supplies and tools for efficient access and workflow during shifts.
- Adhered to safety protocols while handling cleaning chemicals to ensure a safe environment.
- Collaborated with team members to achieve daily cleaning goals and maintain high standards.
- Reported maintenance issues promptly to ensure timely resolution and guest comfort.
- Assisted in training new staff on cleaning procedures and safety practices for consistency.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
- Adapted quickly to last-minute cleaning requests, ensuring that all areas were presentable for unexpected visits.
- Managed senior-level personnel working in marketing and sales capacities.
- Ran all bookings and guest check ins and check outs.
- Handled all group bookings
- Closing and Opening of office
Fruit Picker
45 South Management
12.2021 - 02.2022
- Harvested fruits efficiently while adhering to safety and quality standards.
- Operated hand tools and machinery for effective fruit picking processes.
- Maintained cleanliness of work area to ensure a safe environment.
- Collaborated with team members to optimize picking schedules and workflows.
- Identified ripe fruits for harvesting, ensuring optimal yield quality.
- Adapted quickly to changing weather conditions during harvest cycles.
- Followed instructions from supervisors regarding daily tasks and priorities.
- Removed and discarded damaged fruits to improve harvest quality.
Bar Attendant
Jays Place Bar and Wholesale
09.2011 - 04.2012
- Provided exceptional customer service in fast-paced bar environment.
- Managed beverage inventory and ensured stock levels met demand.
- Prepared and served drinks according to established recipes and protocols.
- Maintained cleanliness and organization of bar area for optimal workflow.
- Handled cash transactions accurately and efficiently during busy shifts.
- Collaborated with team members to create a welcoming atmosphere for patrons.
- Checked ID cards and verified bar guests were of legal age.
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Restocked ice, condiments, and snacks.
- Adhered to alcohol policies and procedures and complied with local and state laws.
- Pokie Replenishment and T.A.B
Bar Attendant
Lucky Lizard
- Managed cash register transactions accurately, ensuring proper handling of payments and tips.
- Assisted in training new staff on bar operations and service standards.
- Implemented suggestions for process improvements, enhancing overall efficiency.
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
- Learned how to make wide variety of mixed drinks.
- Enhanced customer experience by providing exceptional service and attending to their needs promptly.
Housekeeper
Terraces Hotel
- Maintained cleanliness and sanitation standards in guest rooms and public areas.
- Assisted with laundry operations, ensuring timely availability of clean linens.
- Organized and stocked housekeeping supplies to enhance operational efficiency.
- Followed safety protocols while using cleaning chemicals and equipment.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Collaborated with maintenance team to report issues affecting room readiness or safety.
Shop Assistant
Blockbuster Video
- Assisted customers in locating and selecting video rentals to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems for efficient service delivery.
- Maintained organized inventory displays to promote product visibility and accessibility.
- Collaborated with team members to achieve store goals and improve customer satisfaction levels.
- Participated in promotional activities to increase awareness of new releases and special offers.
- Monitored stock levels and communicated needs to management for timely replenishment of inventory.
- Handled customer inquiries and resolved issues promptly to ensure positive experiences.
Sales Assistant
Pumpkin Patch
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Managed inventory levels, ensuring product availability and organization on sales floor.
- Processed transactions efficiently using point-of-sale systems, maintaining accuracy in cash handling.
- Supported visual merchandising efforts by arranging displays to attract customer attention.
- Collaborated with team members to achieve sales targets and improve store performance.
- Maintained cleanliness and orderliness of sales area to enhance shopping environment.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
Sales Assistant
Taupo Stationery and Furniture
- Assisted customers with product inquiries and provided tailored recommendations.
- Processed sales transactions efficiently while maintaining accuracy in cash handling.
- Collaborated with team members to ensure optimal stock levels and product availability.
- Engaged in continuous learning of product features to enhance customer interactions.
- Developed positive relationships with customers, fostering loyalty and repeat business.
- Adapted quickly to new technology platforms for efficient management of CRM systems and point-of-sale software.
- Assisted managers in creating employee schedules that ensured adequate coverage while minimizing labor costs.
Education
High School Diploma -
Taupo Nui A Tia College
Taupo, NZ2006
Skills
- Customer service
- Cash handling
- Inventory management
- Cleaning procedures
- Point-of-sale systems
- Time management
- Team collaboration
- Training staff
- Guest relations
- Organizational skills
- Sanitation standards
- Sales support
- Inventory control
- Store maintenance
- POS systems
- Upselling strategies
- Records management
- Adaptability and flexibility
- Customer engagement
- Merchandising displays
- Returns and exchanges
- Shop organization
- Honest and dependable
Timeline
Cleaner/Assistant Manager
Anchorage Motel
08.2023 - 03.2024
Fruit Picker
45 South Management
12.2021 - 02.2022
Bar Attendant
Jays Place Bar and Wholesale
09.2011 - 04.2012
Bar Attendant
Lucky Lizard
Housekeeper
Terraces Hotel
Shop Assistant
Blockbuster Video
Sales Assistant
Pumpkin Patch
Sales Assistant
Taupo Stationery and Furniture
High School Diploma -
Taupo Nui A Tia College