Hi, I’m
Nicole Marshall
Nelson,New Zealand
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
9
years of professional experience
Work History
The Palace Backpackers
Receptionist
01.2020 - 12.2021
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Maintained visitor log for entering and leaving facility for security purposes.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
Roselands Pets Plants And Hobbies
Retail Assistant
03.2014 - 10.2019
Job overview
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted customers with prompt and polite support in-person and via telephone.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
The Funky Fish
Front of House Team Member
11.2012 - 08.2014
Job overview
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Helped guests at tables when in need of assistance.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Collaborated with housekeeping and maintenance to address need of guests, increasing customer satisfaction.
- Registered guest information on database to maintain accuracy and tracking information.
- Verified ID and payment preference of guests to make transactions faster and more flexible.
- Submitted incident and activity reports to alert management and address urgent situations, practicing safety and security measures.
- Checked room availability and calendar bookings to schedule reservations for incoming guests and provide detailed itinerary.
- Greeted customers and answered inquiries regarding menu items and specials.
- Processed customer payments and balanced cash drawers.
- Utilized POS system to receive and process food and beverage orders.
- Cleaned and organized kitchen, dining and service areas.
Education
Marlborough Girls' CollegeBlenheim, MBH
NCEA Level 1&2
Skills
- Greeting and Seating Clients
- Correspondence Distribution
- Digital File Transmission
- Strategic Planning
- Claim Handling
- Document Control
- Visitor Check-In
- Animal Restraining
- Facility Safety
- Prioritization
- Sorting and Labeling
- Reception Desk Management
- Restock Shelves
- Answer Telephone Calls
- Greet Visitors
- Organization and Efficiency
- Organization Skills
Timeline
Receptionist
The Palace Backpackers
01.2020 - 12.2021
Retail Assistant
Roselands Pets Plants And Hobbies
03.2014 - 10.2019
Front of House Team Member
The Funky Fish
11.2012 - 08.2014
Marlborough Girls' College
NCEA Level 1&2
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