Nicole McCutcheon
Napier City,HKB
Summary
Dynamic manager with proven work ethic and loyalty at Dental on Raffles, excelling in staff management and patient satisfaction. Successfully employing and overseeing training of all Assistants to enhance team performance and ensure compliance with health regulations. Adept at strategic planning and conflict resolution, fostering a collaborative environment that places importance in valuing staff contributions and delivering operational excellence.
Overview
20
20
years of professional experience
2008
2008
years of post-secondary education
Work History
Manager
Dental on Raffles
Napier, Napier
08.2011 - Current
- Lead daily operations to ensure smooth patient flow and service delivery.
- Manage staff scheduling to optimize team efficiency and coverage.
- Oversee financial transactions, and maintain accurate billing records.
- Monitors compliance with health regulations and safety standards.
- Delegate work to staff, setting priorities, and goals.
- Developed a unique management structure to ensure smooth running of the Practice at all times.
- Implement training programs to develop team skills and knowledge.
- Facilitate team meetings to address concerns, and share updates effectively.
- Monitor staff performance and address issues.
- Coach, mentor, and train team members in order to improve their job performance.
- Provide leadership daily, during times of change, and in crisis situations.
- Recruit and hire candidates to fill open positions.
- Carry out the workplace induction of all new staff.
- Conduct performance reviews for team members.
- Manage patient scheduling and appointment coordination for optimal workflow.
- Oversee and contribute daily to a fast-paced, well-organized reception, including answering phones and scheduling appointments.
- Develop workflows to improve operational processes, and reduce delays.
- Collaborate with dentists, hygienists, and assistants to streamline patient care processes and protocols.
- Manage inventory levels to meet demand without overstocking, and look for ways to reduce waste.
- Lead a team of 17 employees and contracted dentists, ensuring high productivity and excellent customer service.
Assistant Manager
Glassons
Napier, Napier South
02.2006 - 07.2011
- Assisted in managing daily store operations and team activities.
- Trained and mentored staff to enhance product knowledge and customer service.
- Oversaw inventory management and stock replenishment processes.
- Implemented visual merchandising standards to attract customers effectively.
- Resolved customer complaints to maintain a positive shopping experience.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Work with upper management on developing strategic plans for achieving business goals.
Education
Taradale High School
Taradale, NapierSkills
- Staff management
- Financial oversight
- Health and safety regulations compliance including best practice
- Training program development
- Conflict resolution
- Strategic planning
- Problem solving
- Workflow optimization
- Performance evaluations
- Safety procedures
- Work prioritization
- Excellent communication
- Recruiting and interviewing
- Time management
- Proficient with EXACT, x-ray software and Microsoft Office
Timeline
Manager
Dental on Raffles
08.2011 - Current
Assistant Manager
Glassons
02.2006 - 07.2011
Taradale High School
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