Nicole McLaren
Milton,OTA
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
11
11
years of professional experience
Work History
Corrections Officer
The Department Of Corrections
11.2017 - Current
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
Duty Manager
Catlins Inn
05.2017 - 11.2017
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with locals and new customers to increase loyalty, trust and satisfaction.
- Coordinated with suppliers and vendors to determine availability of required materials.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
Boat Crew Member
RealNz (Real Journeys)
01.2013 - 05.2017
- Improved boat crew performance by implementing effective team communication and collaboration strategies.
- Enhanced safety standards for all onboard operations, resulting in a significant reduction of accidents and incidents.
- Assisted with vessel maintenance tasks, ensuring optimal functionality and extended service life.
- Contributed to efficient trip planning and execution, optimizing fuel consumption and travel time.
- Provided exceptional customer service to passengers, fostering a positive onboard experience for all guests.
Education
The Catlins Area School
Owaka, NZNo Degree - Customer Service Level 3
Wellington Institute of Technology
Auckland, NZSkills
- Security Procedures
- Records Management
- Staff Management
- Visitation Guidelines Understanding
Timeline
Corrections Officer
The Department Of Corrections
11.2017 - Current
Duty Manager
Catlins Inn
05.2017 - 11.2017
Boat Crew Member
RealNz (Real Journeys)
01.2013 - 05.2017
The Catlins Area School
No Degree - Customer Service Level 3
Wellington Institute of Technology
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