Nicole Petersen
Lincoln,CAN
Summary
I am currently in my second year of study at Lincoln University where I am studying a Bachelor's of Agribusiness and Food Marketing. During my studies I have proven to be efficient in any work setting, whether I am with a group or completing necessary tasks individually, and I strive for success in everything that I do and my results reflect this.
I am an extremely hard working individual and I can complete any task I am asked to do, and I am able to adapt to challenging situations.
I enjoy working with people, which is why I am enjoying my current place of employment at the Selwyn Aquatics Centre which is a great opportunity to have during my studies as it is like a refresh for my brain after attending lectures, and I have found that it balanced perfectly around my workload that includes assignments and labs.
I have plenty of experience with customer service and thoroughly enjoy it, as it is fast paced and I am able to make someones day better by giving them a positive face to face experience by providing exceptional services and support if necessary.
Overview
7
7
years of professional experience
Work History
Customer Service Officer
Selwyn Aquatic Centre
04.2024 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations when choosing swimwear and equipment.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Responded to customer calls and emails to answer questions about products and services.
- Learning skills in Microsoft Word and Excel
- Handled money, where I complete the daily banking and ensure the tills balance after any shift.
Food Truck Employee
BBQ Pitstop NZ
03.2022 - 07.2023
- Ensured optimal food quality through consistent monitoring, proper storage techniques, and routine inspections.
- Maintained high standards of cleanliness and sanitation, adhering to local health codes and regulations.
- Trained food truck employees to follow established safety and hygiene standards.
- Increased customer satisfaction by providing efficient and friendly service in a fast-paced food truck environment.
- Collaborated with other food trucks or vendors at events to create a positive atmosphere that attracted more visitors.
- Handled, cooked an prepared food efficiently to reduce wait times as much as possible
- Worked in a team environment where we rotated roles on busy shifts to ensure no one became overwhelmed
Livestock Hand
Rimu Lane Farms Ltd.
01.2018 - 02.2023
- yard work, such as drenching, weighing, and administering necessary medications
- Rotated cattle between grazing areas to provide enough access to food while using the pasture sustainably to maintain growth
- shifting cattle with a side by side on rugged terrain
- Weed spraying on hills to maintain gorse, ragwort, blackberry and Californian thistle growth.
- Reared around 40 calves each year, where I took care of all feeding and cleaning of the cafeteria. I also paid close attention to calves who did not drink as much, so I would feed them individually in necessary.
Avocado Orchard Hand
Rimu Lane Farms Ltd.
01.2018 - 02.2023
- Maintained healthy trees by pruning and checking for disease.
- Assisted with the planting process, ensuring proper spacing and depth for optimal tree growth and fruit production.
- Assisted with packing harvested fruits into crates for transportation while following strict guidelines to prevent damage during transit.
- Completed spraying of weeds to ensure the trees could gain the most nutrition from the soil as possible
- Fertilised the trees roughly every month to ensure soil quality was optimised
Cafe Worker
Julians Berry Farm & Cafe
09.2021 - 01.2022
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Completed customer service to a high standard.
- Prepared ice creams efficiently to ensure the product was of the expected standard by the time it reached the customer.
- Delivered food to customers who were seated in the cafe.
Education
Bachelor of Agribusiness And Food Marketing -
Lincoln University
Lincoln, NZ11.2025
NCEA Level 3 -
Whakatane High School
Whakatane, NZ11.2022
Skills
- Customer support
- Complaint handling
- Customer satisfaction focus
- Microsoft Excel
- Money handling abilities
- Working well in team environments
- I work efficiently under pressure
- Culturally competent
Timeline
Customer Service Officer
Selwyn Aquatic Centre
04.2024 - Current
Food Truck Employee
BBQ Pitstop NZ
03.2022 - 07.2023
Cafe Worker
Julians Berry Farm & Cafe
09.2021 - 01.2022
Livestock Hand
Rimu Lane Farms Ltd.
01.2018 - 02.2023
Avocado Orchard Hand
Rimu Lane Farms Ltd.
01.2018 - 02.2023
Bachelor of Agribusiness And Food Marketing -
Lincoln University
NCEA Level 3 -
Whakatane High School
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