Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Pirikahu

Nicole Pirikahu

Porirua

Summary

With over 13 years experience in the commercial airline industry and having had experience working for Police during the pandemic, I have a wealth of knowledge with working in a dynamic and forever changing environment. I am highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service and showing leadership skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Overview

13
13
years of professional experience

Work History

Flight Attendant

Air New Zealand
01.2019 - Current
  • Have had experience being a sole charge flight attendant
  • Made sure prompt communications were passed between the flight deck and cabin crew.
  • Welcomed passengers aboard and provided overview of safety procedures.
  • Used excellent customer service skills in addressing passengers' needs.
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Followed safety, passenger and supply pre-flight checklists.
  • Ensured all airline and federal aviation regulations were followed at all times to guarantee the safety of passengers and crew.
  • Part of buddy system in supporting and helping new crew make the best start in their flying career.

COVID-19 Triage Communications

New Zealand Police
02.2020 - 09.2020
  • Fixed-term contract during Covid-19 to assist HR with enquires for police employees and assisting our communications team with public information regarding Covid-19
  • Multi-tasking with a variety of programs.
  • Quick learner when faced with daily changes and upskilling.
  • Processing 105 online breach reports via NIA system.
  • Assisting HR with leave, accommodation and wellness enquires for police employees.
  • Use of Microsoft systems such as Onenote, Excel, micce and word

Customer Service Agent

Air New Zealand
08.2011 - 02.2019
  • During my time as a customer service agent I have been part of a premium customer service team
  • My roles involved working with a coded system to assist with checking in our customers, being in our premium lounges, and also insuring on time performance with aircraft departures by communicating with our close business partners in the wider Aviation industry
  • I gained a variety of skills, including
  • Responded to customer questions and complaints, delivered fast, friendly, and knowledgeable service and was successful in retaining customer loyalty.
  • The ability to multi task in a high pressured environment.
  • Strong attention to detail.
  • Organisational and time management skills.

Pasifika Community Patrol - Volunteer

New Zealand Police
02.2017 - 09.2017
  • Coordinating with a team of six to patrol the streets insuring people are safe
  • Eyes and ears for the NZ police.
  • Patrolling local events.

Education

Certificate -

The Wanaga O Raukawa
01.2016

Certificate -

Sir George Seymour
01.2014

Tawa College
01.2009

Skills

  • Customer Service
  • Communications
  • Problem resolution
  • Team building
  • Operational improvement
  • Report writing
  • Efficient learner
  • Emergency Procedures
  • Flight systems knowledge
  • Decision-Making
  • Strong Work Ethic
  • Passenger Behaviour Monitoring
  • Leadership Qualities
  • Friendly, Positive Attitude
  • Flexible and Adaptable
  • Information intake
  • Data Systems Operation

Timeline

COVID-19 Triage Communications

New Zealand Police
02.2020 - 09.2020

Flight Attendant

Air New Zealand
01.2019 - Current

Pasifika Community Patrol - Volunteer

New Zealand Police
02.2017 - 09.2017

Customer Service Agent

Air New Zealand
08.2011 - 02.2019

Certificate -

Sir George Seymour

Tawa College

Certificate -

The Wanaga O Raukawa

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Nicole Pirikahu