Nicole Smith
Whakatane,BOP
Summary
Proven leader in practice management with a track record of enhancing workflow and staff performance at Lumino the Dentist.
Leveraged critical thinking and schedule management skills to improve practice revenue and patient satisfaction.
Excelled in creating efficient, collaborative environments, achieving significant profit improvements without compromising care quality.
Forward-thinking professional.
Exceptional success driving financial improvements and revenue increases
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills.
Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
36
36
years of professional experience
Work History
Practice Manager
Lumino The Dentist
05.2018 - Current
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Developed close working relationships with front office and back office staff.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Developed policies and procedures for effective practice management.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Addressed and remedied all patient or team member issues.
- Supervised team of 10 office personnel.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Provided supervision and management to team of support personnel.
- Boosted staff morale by offering constructive feedback and specific direction.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Trained interns and newly hired team members on office procedures and computer system.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Coordinated with insurance providers to streamline the billing process and minimize any delays in reimbursement.
- Identified opportunities for additional services or expansion within the practice based on market research analysis.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Spearheaded and implemented new projects to expand scope of engagement.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Anatomy & Physiology Tutor Level 5-6
NZ School Of Dance
03.2015 - 12.2018
- Provided individualized support for struggling students, leading to significant improvements in their academic performance.
- Developed comprehensive study guides and supplemental materials to reinforce key anatomy and physiology concepts.
- Promoted a growth mindset among students by emphasizing the value of perseverance and self-reflection when encountering challenging material.
- Collaborated with fellow tutors to develop innovative teaching methods, resulting in increased student engagement and satisfaction.
- Established a supportive learning environment that fostered open communication and collaboration among students.
- Enhanced student understanding of complex anatomical concepts by employing visual aids and hands-on activities.
- Facilitated meaningful connections between course content and students'' future career aspirations, fostering an increased appreciation for the subject matter.
- Maintained accurate records of tutoring sessions, tracking attendance, participation, and areas of difficulty for each student.
- Built strong rapport with students by actively listening to their concerns and tailoring instruction to meet their unique needs.
- Mentored new tutors on best practices for providing effective assistance in anatomy and physiology courses.
- Worked with instructors to develop solid teaching plan for information integration and applicability.
- Conducted regular assessments of student progress, implementing targeted interventions to address gaps in knowledge.
- Consistently received positive feedback from both students and faculty members for exceptional tutoring services.
- Developed methods to motivate and engage students in learning.
Gym Manager
WELTEC Institute
01.2013 - 12.2015
- Enhanced customer satisfaction through swift resolution of member concerns and consistent communication with clients.
- Expanded clientele base with targeted marketing strategies such as social media campaigns and local partnerships.
- Oversaw facility maintenance to ensure a clean, safe, and inviting environment for members and staff.
- Developed sales strategies and coached staff on selling tactics to maintain high percentage of membership enrollments.
- Managed financial tasks including budgeting, expense tracking, and revenue forecasting for the gym''s success.
- Reviewed stock counts and ordered items to control inventory.
- Trained employees on general procedures, gym rules and duties.
- Focused on building a strong company culture that fostered teamwork, collaboration, motivation among employees in their daily responsibilities.
- Increased gym membership retention by implementing personalized fitness programs and regular progress checkins.
- Ensured compliance with all industry regulations by staying up-to-date on changes in legislation affecting the fitness industry.
- Set and managed employee work schedules for coverage in assigned areas.
- Negotiated contracts for group fitness instructors, personal trainers, and other professionals to maximize gym offerings while adhering to budget constraints.
- Created and updated fitness programs focused on cardio, strength and conditioning.
- Recruited trained, and supervised qualified fitness professionals to provide exceptional service to gym members.
- Cultivated positive relationships with vendors to secure high-quality equipment at competitive prices.
- Continuously researched the latest fitness industry trends to ensure the gym stayed current with new workout programs, equipment, and member interests.
- Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
- Interacted well with customers to build connections and nurture relationships.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Branch Manager
Adelphi Finance
01.2008 - 01.2015
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Assessed employee performance and developed improvement plans.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Examined customer loan applications for loan approvals and denials.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Generated financial and operational reports to assist management with business strategy.
- Championed process improvement initiatives that resulted in increased efficiency, improved service quality, or cost savings for the organization as a whole.
Credit Control Officer
Adelphi Finance
03.2005 - 01.2008
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Processed payments and applied to customer balances.
- Researched accounts and completed due diligence to resolve collection problems.
- Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
- Accessed credit records to evaluate customer credit histories.
- Maintained detailed records of credit control activities, effectively tracking progress and providing transparency to upper management.
- Completed training in credit management and civil court practices to maintain up-to-date legal knowledge involving collection practices.
- Optimized internal communication channels between departments involved in the credit approval process, resulting in faster decision-making and increased operational efficiency.
- Enhanced cash flow for the company through efficient debt collection and negotiation techniques.
- Worked closely with finance teams to develop accurate forecasts for cash flow based on current account receivables data.
- Reviewed and verified income, credit reports and employment histories for each borrower.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
Mother
Home Based
10.1988 - 01.2008
- Opted to stay home to raise my 2 sons until they were both of school age
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Debt Account Manager
ACC
02.1996 - 11.1998
- Analyzed account data to identify trends, risks, and areas of opportunity to enhance collections success.
- Successfully mitigated potential legal disputes by working closely with clients to reach mutually beneficial resolutions before escalation.
- Streamlined debt recovery processes by implementing new software tools and automating manual tasks for increased efficiency.
- Utilized analytical skills to track trends in non-payment behavior patterns, allowing for targeted interventions that significantly reduced bad debt losses over time.
- Negotiated successful payment plans for clients struggling with financial hardships, resulting in reduced defaults and improved company revenue.
- Reduced overdue accounts by implementing effective collection strategies and maintaining consistent communication with clients.
- Resolved escalated customer issues swiftly and professionally, maintaining a high level of customer service and preserving company reputation.
- Conducted thorough reviews of account portfolios to assess risk exposure levels and strategise effective collection methods accordingly.
- Maximized revenue generation from aged accounts through strategic negotiation tactics tailored to debtor situations.
- Collaborated on collection and dispute resolution issues.
- Worked with customer to create debt repayment plan based on current financial condition.
- Processed debtor payments and updated accounts to reflect new balance.
Debt Collection
NZ Department For Courts
03.1994 - 06.1996
- Promoted a culture of compliance by adhering strictly to all applicable laws, regulations, and company policies related to debt collection efforts.
- Adhered to fair debt collection practices.
- Optimized debt collection efforts through proactive monitoring of outstanding balances and implementation of tailored recovery strategies for each client case.
- Improved customer satisfaction by providing empathetic and prompt assistance during debt collection calls.
- Mitigated risk of litigation by strictly adhering to legal guidelines surrounding debt collection practices within the healthcare setting.
- Handled high-pressure situations with professionalism and composure, demonstrating resilience in overcoming challenges common within the debt collection industry.
- Provided exceptional customer service during negotiations, preserving positive relationships between the organization and its clients despite challenging situations involving debt collection.
- Reduced delinquent accounts by implementing effective debt collection strategies.
Education
Diploma Level 6 - Exercise Science
Weltec
Petone03.2012
Skills
- Schedule Management
- Staff Management
- Practice Management
- Workflow Management
- Critical Thinking
- Profit improvements
Gardening
I am an avid gardner and enjoy growing my own vegetables and fruit
Timeline
Practice Manager
Lumino The Dentist
05.2018 - Current
Anatomy & Physiology Tutor Level 5-6
NZ School Of Dance
03.2015 - 12.2018
Gym Manager
WELTEC Institute
01.2013 - 12.2015
Branch Manager
Adelphi Finance
01.2008 - 01.2015
Credit Control Officer
Adelphi Finance
03.2005 - 01.2008
Debt Account Manager
ACC
02.1996 - 11.1998
Debt Collection
NZ Department For Courts
03.1994 - 06.1996
Mother
Home Based
10.1988 - 01.2008
Diploma Level 6 - Exercise Science
Weltec
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