Nicole Vivienne Jones
Whangarei,NTL
Overview
23
23
years of professional experience
Work History
Electrical Sales Consultant
Harvey Norman
Raumanga, Whangarei
03.2019 - Current
- Assisted customers in selecting appropriate electrical products for their needs.
- Provided expert knowledge of product features and benefits to enhance sales.
- Conducted product demonstrations to showcase functionality and effectiveness.
- Managed customer inquiries and resolved issues efficiently and professionally.
- Trained new staff on product knowledge and sales techniques for improved performance.
- Resolved customer complaints in a timely manner while ensuring their satisfaction.
- Ticketed, arranged and displayed merchandise to promote sales.
- Advised clients on installation techniques for various electrical systems.
- Identified customer needs and provided product recommendations accordingly.
- Provided technical support for clients regarding electrical products.
- Promoted electrical products with strong upselling and cross-selling abilities.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Senior Business Answering Service Representative
Amundson & Amundson
CBD, Whangarei
05.2016 - 03.2019
- Managed incoming calls from customers seeking assistance with their orders or other services.
- Assisted callers with inquiries and provided product information for multiple businesses.
- Provided excellent customer service by addressing customer needs in a timely fashion across multiple systems.
- Resolved customer concerns with friendly and knowledgeable service.
- Conducted follow-ups with customers and callers to ensure satisfaction after interactions.
- Escalated complex issues and set appointments with callers and customers.
- Trained new staff on company policies and customer service techniques.
- Mentored junior team members and managed employee relationships.
- Maintained accurate records of customer interactions and transactions.
- Updated databases with new and modified customer data.
- Processed caller payments, appointments and bookings across multiple businesses and systems, depending on the customer requirements.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers over the phone with placing orders and answering questions about product availability or pricing information.
Retail Manager
House of Fun
CBD, Whangarei
12.2013 - 03.2016
- Executed sales strategies to drive revenue
- Staff management and recruiting
- Managed daily operations of the store, including opening and closing procedures.
- Coordinated inventory management to ensure stock availability
- Oversaw visual merchandising
- Conducted inventory management
- Till management and cash handling
- Customer service
- Pricing
- Directed operations in the absence of owners
- Banking
Retail Assistant
Giant DVD
Whangarei
06.2013 - 12.2013
- Customer service
- Till management and cash handling
- Balancing tills and cashing up
- Restocking
- Data entry of new memberships
- Part-time - while at Tech
Advertising Services Administration Co-ordinator
Northern Publishing
Whangarei
12.2008 - 12.2012
- Classified Pagination
- Pre-production Layouts
- Classified Advertising Data Entry
- General Advertising Data Entry/Bookings
- Liaise with Call Centres, Sub Editors and Editorial staff nation wide Representatives
- Liaise with local departmental Sales
- Liaise with Clients
- Preparation and Design of clients advertisements
- Customer Service
- General Administration duties and telephonist
- Reception & Cashiering
Copy Co-ordinator
Northern Publishing
Whangarei
12.2007 - 12.2008
- General Advertising Bookings
- Liaise with local departmental Sales Representatives
- Liaise with Clients
- Preparation and Design of clients advertisements
- Customer Service
- Managed communication between authors, editors, and production teams effectively
Sales Consultant Classified and Feature Advertising
Northern Publishing
Whangarei
07.2007 - 12.2007
- Classified Advertising Bookings
- Feature Advertising Bookings
- Telemarketing Sales
- Liaise with Classified Call Centers
- Liaise with local departmental Sales Representatives
- Liaise with Clients
- Create Media Schedules to suit Client's budget and requirements
- Preparation and Design of clients advertisements
- Customer Service
- General Administration duties and telephonist
- Reception & Cashiering
- Front of House Sales
Advertising Proof Desk Co-ordinator
Northern Publishing
Whangarei
05.2007 - 07.2007
- General Advertising Data Entry
- Liaise with local Editorial Staff
- Liaise with local departmental Sales Representatives
- Liaise with Clients
- Preparation and Design of clients advertisements
- Customer Service
- General administration duties and telephonist
Checkout Operator
The Warehouse Ltd
Whangarei
06.2006 - 05.2007
- Part-time - while at Tech
- Till Management
- Cash Handling
- Customer Service
- Security when required
- Restocking
Checkout Operator
Regent New World
Whangarei
10.2005 - 06.2006
- Part-time after school
- Till Management
- Cash Handling
- Customer Service
- Restocking
- Cleaning
Fry Cook
Local Takeaways
Coopers Beach
02.2005 - 08.2005
- Part-time after school
- Till Management
- Customer Service
- Restocking
- Food Preparation
Shelf Stocker
Betta Electrical
Taipa
11.2003 - 12.2003
- Fixed term - Christmas hours
- Customer Service
- Restocking
- Cleaning
- Price checking
Education
National Certificate Business Administration and Computing Level 4 -
Advance Training Centres
12-2013
MYOB Accounting -
Community Education Whangarei
06-2013
Business Administration And Computing L3
Northern Polytechnic
Whangarei, NZ11-2007
Skills
- Product knowledge
- Sales and marketing
- Customer relationship management
- Point of sale systems
- Inventory management
- Visual merchandising
- Cash handling
- Data entry accuracy
- Microsoft applications proficiency
- Problem solving
- Time management
- Effective communication
- Professionalism
- Return and Exchange Handling
Personal Information
Driving License: Full Drivers Licence
Timeline
Electrical Sales Consultant
Harvey Norman
03.2019 - Current
Senior Business Answering Service Representative
Amundson & Amundson
05.2016 - 03.2019
Retail Manager
House of Fun
12.2013 - 03.2016
Retail Assistant
Giant DVD
06.2013 - 12.2013
Advertising Services Administration Co-ordinator
Northern Publishing
12.2008 - 12.2012
Copy Co-ordinator
Northern Publishing
12.2007 - 12.2008
Sales Consultant Classified and Feature Advertising
Northern Publishing
07.2007 - 12.2007
Advertising Proof Desk Co-ordinator
Northern Publishing
05.2007 - 07.2007
Checkout Operator
The Warehouse Ltd
06.2006 - 05.2007
Checkout Operator
Regent New World
10.2005 - 06.2006
Fry Cook
Local Takeaways
02.2005 - 08.2005
Shelf Stocker
Betta Electrical
11.2003 - 12.2003
National Certificate Business Administration and Computing Level 4 -
Advance Training Centres
MYOB Accounting -
Community Education Whangarei
Business Administration And Computing L3
Northern Polytechnic