Nicole Wallace
Hamilton,WKO
Summary
Organized and results-oriented Planner who excels at seeing the big picture and creating plans and offering advice and solutions to achieve business objectives and customer satisfaction. Adept at implementing proactive solutions to deliver cost-effective, sufficient, and timely results. Possesses strong communication, customer service, time management, and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Intermediate Planner
Potentialis Limited
06.2017 - Current
- Provided specialized planning and legislative support for clients and specialists in relation to their individual needs and projects.
- Consulted and collaborated with clients, stakeholders, local government, central government entities to address issues relating to project concept designs and resource consent applications.
- Used Microsoft Office and Apple software and other communications technology (including Zoom) to complete projects, communicate advice to clients and specialists, and collaborate with other staff members.
- Prioritized schedules to meet project goals and overall client satisfaction.
- Successfully managed multiple high-priority projects whilst maintaining strict deadlines.
- Achieved on-time completion of projects and applications with diligent scheduling and resource and time management.
- Developed strong relationships with stakeholders, ensuring clear communication and timely resolution of issues and conflicts.
- Mentored and assisted new and junior staff to complete tasks on time.
Sales Assistant
Kmart New Zealand
10.2014 - 04.2019
- Handled and responded to customer inquiries, complaints, and returns professionally, ensuring a positive experience for all customers.
- Created administration reports relating to daily administration, price overrides, and refund reconciliation.
- Managed and checked the store petty cash system, spot (register and self-serve checkout) balance, and cash machines via spread-sheeting.
- Served and assisted customers on the shop floor, both on the phone and in person, in a prompt, friendly, and polite manner.
- Helped customers locate products and checked store system for merchandise at other stores.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Fielded customer questions to share information about products, availability, and pricing.
- Undertook visual merchandising via store presentation, particularly in the Home, Kids, and Clothing departments.
- Packing and picking items from the shop floor for orders and checking orders for the Home Delivery Service at a fast pace and to certain time frames.
- Provided exceptional services and pleasant shopping experiences to customers.
- Prioritized helping customers over completing other routine tasks in store.
Customer Service Representative
Z Energy New Zealand
12.2012 - 03.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Restocked the food and drink shelves and checked food products in-store.
- Handled cash and other forms of payment; including cards, via a Point-of-Sale system.
- Served customers and contractors on the registers and forecourt.
- Maintained clean and orderly forecourt and register areas by mopping floors, emptying rubbish and recycling bins and wiping down surfaces.
- Monitored cash drawers on the registers and maintained adequate cash supply.
- Resolved customer complaints with empathy and professionalism.
Education
Bachelor of Environmental Planning -
University of Waikato
Hamilton, NZ12.2016
Certificate of University Preparation -
University of Waikato
Hamilton, NZ06.2012
Skills
- Customer/Client Focus
- Time Management
- Microsoft Office
- Clear Communication
- Client Relations
- Customer Service
- Problem-solving abilities
- Active Listening
- Money handling abilities
- Product Knowledge
Hobbies/Interests
- Music
- Self-taught at bass guitar
- Travelling
- Fashion and beauty
- Reading
- Drawing
- Calligraphy
- Photography
- The environment
Languages
Maori
Elementary
Timeline
Intermediate Planner
Potentialis Limited
06.2017 - Current
Sales Assistant
Kmart New Zealand
10.2014 - 04.2019
Customer Service Representative
Z Energy New Zealand
12.2012 - 03.2013
Bachelor of Environmental Planning -
University of Waikato
Certificate of University Preparation -
University of Waikato
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