Summary
Overview
Work History
Skills
Certification
References
Timeline
Generic

Nicole Wallis

New Zealand

Summary

I am eager to apply for the Fisheries Officer role, bringing a strong background in customer service, operations, and teamwork from my working experience in retail, sales & management.

While my previous work has been outside of marine conservation, my passion for the environment, in particular the marine ecosystem, drives me to pursue this opportunity. I am excited to use my skills in communication, problem solving and organisation to help contribute to the sustainable management and protection of marine life. I am a fast learner and will be able to apply my experiences to make a positive impact in the fisheries sector.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Rental Technician

Nozawa Holidays
11.2023 - 09.2024
  • Work in an efficient manner to provide customers with correct and safe ski and snowboard equipment for their needs and snow conditions.
  • Maintained an organized rental department, ensuring all equipment is cleaned, organized and in good condition for rental
  • Conduct safety checks on all rental equipment to ensure it is functioning properly
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.

Sales

Wettie Spearfishing
03.2020 - 11.2023
  • Promote and sell Wettie products to existing and prospective customers
  • Develop and maintain relationships with key clients
  • Attend trade shows and events as a brand representative
  • Both provide and attend product knowledge and training to further educate staff and customers

Snow Sports Sales Supervisor

Fernie Alpine Resort
10.2019 - 06.2020
  • Responsible for all inbound and outbound enquiries as well as any email and face to face enquiries.
  • Describe snow sports products, experiences and lessons to customers
  • Explain use, operation, and care of each product to customers
  • Recommend and select most suited experience for guest based on customer needs and desires
  • Strong knowledge of booking and reservation systems

Rental Supervisor

Summit Sports, Whistler
10.2018 - 10.2019
  • Driving operational, visual and customer service standards at Whistler's largest ski shop.
  • Provide in depth knowledge of ski and snowboard products from soft goods to hard wear, including features, benefits and overall value
  • Handle customer complaints in calm and professional manner
  • Balance cash registers at end of shift and make sure that there is sufficient change available for next shift.
  • Dedicated to ensuring customer satisfaction by remaining accessible and friendly at all times

Duty Manager

Snowplanet Ltd
01.2017 - 10.2019
  • Lead the resort team and manage the facilities day to day operations.
  • Resolving issues prior to escalation, confident in approach to conflict.
  • Uphold and enforce company policy, procedures and implement new processes.
  • Maintain open lines of communication between all staff and departments.
  • Taking all customer enquiries and bookings whether phone, calls, emails or in person.
  • Responsible for providing First Aid to all customers and staff members with incident or illness occurs.

Guest Service and Retail Supervisor

Snowplanet Ltd
01.2015 - 10.2018
  • Ensured customers were satisfied with their experience from initial greeting through to completion of visit
  • Responsible for sales support and post sales follow up
  • Maintained inventory and schedules new shipments with customers
  • Helped with window displays and shop decor
  • Accurately processed sales transactions and kept meticulous work logs.

Head of Freestyle Ski Coach

Snowplanet Ltd
01.2013 - 01.2017
  • Developed lesson plans and teaching strategies that cater to needs of individual learners
  • Ensure that all children in the group are properly fitted with equipment and that equipment is adjusted and maintained as necessary
  • Uphold safety standards and protocols at all times, including monitoring weather and slope conditions
  • Established strong relationships with athletes families, maintaining open lines of communication regarding progress and expectations.

Skills

  • Have knowledge and interest in the marine environment and follow the NZ Fisheries framework
  • Ability to remain calm and think clearly in difficult situations
  • Effective time management skills
  • Strong interpersonal, oral and communication skills
  • Strong attention to detail
  • Excellent troubleshooting skills
  • Self driven with ability to take direction from others
  • Able to demonstrate highest level of customer service
  • Capable of following procedures and systematic processes

Certification

  • Volunteer Fire Fighter - East Coast Bays Station
  • Pre - Hospital Emergency Care First Aid Certification - St Johns
  • Medical Co - Response Certification - Fire and Emergency NZ
  • NZ Drivers License - Manual
  • Dealing with difficult customers and situations Certificate - Business Training NZ
  • Time Management & Productivity Course Certificate - Business Training NZ
  • PADI Open Water Dive Certification

References

Matthew Keys

Wettie Spearfishing Store Manager

mattkeys001@gmail.com

0272104255


Lucy Lulham

Snowplanet Resort Manager

lucylulham@gmail.com

0211069242

Timeline

Rental Technician

Nozawa Holidays
11.2023 - 09.2024

Sales

Wettie Spearfishing
03.2020 - 11.2023

Snow Sports Sales Supervisor

Fernie Alpine Resort
10.2019 - 06.2020

Rental Supervisor

Summit Sports, Whistler
10.2018 - 10.2019

Duty Manager

Snowplanet Ltd
01.2017 - 10.2019

Guest Service and Retail Supervisor

Snowplanet Ltd
01.2015 - 10.2018

Head of Freestyle Ski Coach

Snowplanet Ltd
01.2013 - 01.2017

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