NICOLE WILLIS
Wellington,Porirua
Summary
I am seeking opportunities to expand and learn new skills to achieve professional growth within my role. I strive to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am an organized and dependable candidate, successful at managing multiple priorities with a positive attitude. I have a willingness to take on added responsibilities to meet team goals. Highly organized, proactive, and punctual, consistently delivering high-quality results.
Overview
8
8
years of professional experience
Work History
Business Development Manager - Ūpane
TE RUNANGA O TOA RANGATIRA
06.2023 - Current
- Contributed to growth and development of Pataka Toa through efficient relationship management.
- Developed connections with various stakeholders including community members, educational institutions, governing bodies, and corporate organizations
- Displayed proficient management abilities to efficiently handle multiple demands and accomplish time-sensitive goals
- Creating efficient end-to-end processes that deliver optimal outcomes
- Collaborated across business units for effective work coordination
- Utilized systems and processes for tracking project progress
- Enhanced engagement with Iwi community
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
Regional Programme Advisor
NUKU ORA
08.2020 - 05.2023
- Enabled clients to confidently face and navigate through demanding scenarios by strengthening their coping abilities.
- Developed and implemented customized 8-week programs based on client requirements to be delivered locally on termly basis.
- Worked with colleagues and partners to effectively market programs within community
- Promoted better health outcomes for clients by providing information on nutrition and sharing practical fitness tips.
- Ensured consistently high levels of customer satisfaction through attentive and personalized communication
- Collaborated effectively with diverse team members to achieve objectives, deliver project requirements, and meet deadlines.
- Improved operations by working with team members and customers to find workable solutions
- Demonstrated leadership through enhancing work processes and providing training to team members
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
Club Manager / Wellington Region Training Manager
JETTS NZ
03.2016 - 10.2020
- Managed membership and fitness operations, including billing, inquiries, and follow-ups. Ensured smooth completion of daily tasks.
- Managed sales and prospects, achieving KPIs and targets. Developed and maintained relationships with customers and staff in the local area. Implemented innovative concepts to increase and retain memberships, utilizing lead generation techniques at external events.
- Ensured efficient management of personnel and timely resolution of member concerns
- Enhanced nationwide membership support by effectively communicating with customers utilizing internal and external channels.
- Ensured consistent adherence to club protocols by effectively training and supervising staff.
- Promoted facility events and offered information to clarify pricing and requirements.
Education
Diploma - Sports Management & Exercise Prescription
New Zealand Institute of Sport
Wellington2009
Skills
- Team Management
- Planning & Organizing
- Problem Resolution
- Group Facilitation
- Computer Literate
- Reliable & Trustworthy
- Training & Development
- Team Building
- Relationship Building
- Training and mentoring
- Strategic Planning
- Client Engagement
Hobbies and Interests
- Whanau
- Health
- Travel & Sports
References
References can be provided upon request
Timeline
Business Development Manager - Ūpane
TE RUNANGA O TOA RANGATIRA
06.2023 - Current
Regional Programme Advisor
NUKU ORA
08.2020 - 05.2023
Club Manager / Wellington Region Training Manager
JETTS NZ
03.2016 - 10.2020
Diploma - Sports Management & Exercise Prescription
New Zealand Institute of Sport
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