Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

NICOLE WILSON

Summary

Experienced professional with a proven track record in collaborative environments, ready to enhance project success. Recognized for reliability and adaptability in meeting the ever-changing needs of dynamic teams. Demonstrates strong organizational abilities and effective communication skills essential for driving team efficiency and achieving project goals.

Overview

16
16
years of professional experience

Work History

Purchasing & Training 2IC

Ashburton Radcliffe Electrical
07.2024 - Current
  • - Provided exceptional customer service to enhance client satisfaction.
  • - Acted as the account representative for the store's major clients, maintaining professional relationships.
  • - Developed and dispatched quotes to customers promptly.
  • - Conducted daily and monthly stock purchasing to ensure optimal inventory levels.
  • - Liaised effectively with representatives and suppliers to facilitate operations.
  • - Performed daily and monthly stock takes for accurate inventory management.
  • - Oversaw the achievement of daily and monthly sales targets.
  • - Handled banking and cash transactions with precision.
  • - Resolved client issues by assisting them in selecting the appropriate products.
  • - Managed stock control activities, including processing purchase returns, handling purchase order credits, and managing aging/slow-moving stock.
  • - Purchased stock explicitly tailored for client needs.
  • - Collaborated with staff members across various store locations to enhance teamwork and communication.
  • - Assumed managerial responsibilities in the absence of the Store Manager.

Counter Sales / Training, Purchasing & 2IC

Ashburton Ideal Electrical
06.2022 - 07.2024
  • - Delivered outstanding customer service to ensure a positive shopping experience.
  • - Served as the account representative for Ashburton Electraserve, fostering strong relationships.
  • - Prepared and issued quotes to customers promptly and accurately.
  • - Conducted daily and monthly stock purchasing to maintain appropriate inventory levels.
  • - Communicated effectively with representatives and suppliers to streamline processes.
  • - Executed daily and monthly stock takes to ensure accurate inventory records.
  • - Monitored and achieved daily and monthly sales targets.
  • - Managed banking and cash handling operations with accuracy.
  • - Assisted clients in selecting the right products through effective problem-solving.
  • - Oversaw stock control tasks, including managing purchase returns, processing purchase order credits, and addressing aging or slow-moving stock.
  • - Facilitated stock purchases tailored to meet client needs.
  • - Collaborated with team members from other store locations to enhance overall operations.
  • - Managerial responsibilities in the absence of the Store Manager.

Counter Sales

Ashburton Radcliffe Electrical
11.2016 - 05.2022
  • - Consistently achieved and exceeded sales targets to maximise revenue growth.
  • - Provided exceptional customer service, ensuring a positive experience for all clients.
  • - Served as the account representative for Talleys Ashburton, Ashburton Electraserve, and ANZCO Ashburton, building strong partnerships.
  • - Conducted regular stock takes to maintain accurate inventory levels.
  • - Collaborated effectively in a team environment while also thriving in independent roles.
  • - Engaged with staff from various store locations to enhance operational synergy.
  • - Communicated effectively with representatives to facilitate product availability and support.
  • - Prepared and sent detailed quotes to customers promptly and accurately.
  • - Managed stock control processes, including booking in stock, handling purchase returns, and addressing slow-moving inventory.
  • - Performed banking and cash handling duties with precision and accountability.
  • - Procured stock to fulfil customer orders efficiently.
  • - Resolved customer challenges by creating tailored lighting plans and selecting the appropriate products for their projects.
  • - Fostered strong relationships with customers and accounts through proactive engagement and support.

Furniture/Technology Specialist, Training Key Holder

Ashburton Warehouse Stationery
02.2013 - 10.2016
  • - Consistently achieved and surpassed sales targets to maximise performance outcomes.
  • - Delivered exemplary customer service, enhancing customer satisfaction and loyalty.
  • - Assisted in the opening and closing of the store alongside the manager, ensuring smooth daily operations.
  • - Responsible for handling cash and financial transactions accurately and with integrity.
  • - Maintained a clean and organised work environment through regular cleaning and maintenance.
  • - Conducted stock takes to ensure accurate inventory levels and effective stock management.
  • - Collaborated effectively within a team environment while also thriving in independent tasks.
  • - Engaged with staff from other store locations to foster teamwork and enhance communication.
  • - Communicated regularly with the Area Manager and fellow store managers to align on objectives and improvements.
  • Furniture Area Responsibilities:
  • - Ensured the furniture display area was clean and dust-free at all times.
  • - Maintained communication with representatives regarding product updates and new arrivals.
  • - Collaborated with management to discuss and introduce new items to the inventory.
  • - Managed stock infill and the assembly of new furniture displays.
  • - Updated price tags regularly to reflect the current pricing accurately.
  • - Engaged with customers to provide assistance and information regarding furniture products.
  • Telecommunication Area Responsibilities:
  • - Maintained cleanliness and organisation in the telecommunications display area from Sunday to Tuesday.
  • - Communicated effectively with representatives from Telecom and 2degrees regarding promotions and product offerings.
  • - Collaborated with management to discuss new telecommunications products.
  • - Assisted customers with understanding and signing up for their monthly plan contracts.
  • - Provided personalised recommendations to customers for mobile plans and devices.
  • - Facilitated finance contracts for customers purchasing telecommunications devices.
  • Business Machines Area Responsibilities:
  • - Maintained the cleanliness and organisation of the business machines section.
  • - Effectively communicated with Canon, Brother, HP, Fuji, and Epson representatives for product updates.
  • - Updated price tags promptly to ensure accurate pricing.
  • - Displayed new items to attract customer interest and enhance sales.
  • - Engaged with customers to provide knowledgeable assistance regarding business machines.
  • Key Holder (in training):
  • - Developed training programs to enhance team members' customer service skills.
  • - Accountable for various administrative tasks and paperwork related to store operations.
  • - Supervised and supported a team of 5-8 staff members, ensuring compliance with company standards.

Full-Time Sales Assistant

Alexandra Dicksmith Electronics
01.2009 - 01.2012
  • - Consistently achieved and exceeded sales targets to maximise overall performance and revenue.
  • - Delivered outstanding customer service, ensuring a positive shopping experience for all clients.
  • - Assisted in the store's opening and closing procedures alongside the manager in maintaining operational standards.
  • - Accurately handled cash transactions and managed financial processes.
  • - Maintained a clean and organised store environment through regular cleaning and maintenance.
  • - Conducted stock takes to ensure accurate inventory records and effective stock management.
  • - Collaborated effectively in a team setting while also proficiently managing independent tasks.
  • - Engaged with staff from other store locations to enhance communication and teamwork.
  • - Communicated regularly with the Area Manager and fellow store managers to align on objectives and updates.
  • Telecommunication Area Responsibilities:
  • - Ensured the telecommunications display area was clean and dust-free to promote an inviting atmosphere.
  • - Established effective communication with representatives from Telecom and 2degrees to stay informed about product offerings and promotions.
  • - Coordinated with management regarding introducing new telecommunication items to the inventory.
  • - Assisted customers in understanding and signing up for monthly plan contracts, providing tailored recommendations.
  • - Engaged actively with customers to help them find the right mobile plan and device to meet their needs.
  • Home Entertainment Responsibilities:
  • - Maintained cleanliness and organisation in the home entertainment section for an optimal shopping experience.
  • - Communicated with Samsung, Panasonic, and Sony representatives to keep up-to-date with the latest technology and product launches.
  • - Stayed informed about emerging trends in technology to provide knowledgeable support to customers.
  • - Interacted with customers to understand their needs and provide relevant product recommendations.
  • - Ensured accurate pricing by regularly updating ticket prices for clarity and transparency.

Education

Terrace Primary School
Alexandra
1997

Dunstan High School
Alexandra
2004

Chancellor, State College
Brisbane, Austraila
2005

Dunstan High School
Alexandra
2007

Skills

  • - Self-Motivated Team Player: Demonstrated ability to thrive in collaborative team settings while excelling in independent roles, showcasing a strong commitment to achieving team goals
  • - Adaptable and Resilient: Consistently maintain focus and reliability in dynamic environments; adept at managing multiple priorities and navigating high-pressure situations with a positive attitude
  • - Organisational & Communication Expertise: Proven skills in organisation, decision-making, and time management, complemented by strong verbal and written communication abilities that facilitate effective collaboration and clarity

Accomplishments

  • - Achieved a 100% rating in Customer Service during Mystery Shopper evaluations for both Ashburton Warehouse Stationery, and Alexandra Dick Smith
  • - Recognised as a Service Legend at Ashburton Warehouse Stationery in March for exceptional customer service.
  • - Awarded Service Legend status again in June for outstanding performance at Ashburton Warehouse Stationery.
  • - Honoured as a National Service Legend in June for exemplary service across the Warehouse Stationery network.
  • - Contributed to the team winning the Company Trophy for Best Sales and Attachments for two consecutive years at Alexandra Dicksmith Electronics.

Timeline

Purchasing & Training 2IC

Ashburton Radcliffe Electrical
07.2024 - Current

Counter Sales / Training, Purchasing & 2IC

Ashburton Ideal Electrical
06.2022 - 07.2024

Counter Sales

Ashburton Radcliffe Electrical
11.2016 - 05.2022

Furniture/Technology Specialist, Training Key Holder

Ashburton Warehouse Stationery
02.2013 - 10.2016

Full-Time Sales Assistant

Alexandra Dicksmith Electronics
01.2009 - 01.2012

Terrace Primary School

Dunstan High School

Chancellor, State College

Dunstan High School

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NICOLE WILSON