Nicole Zhang

My responsibilities include:

Project & Documentation Management

• Coordinated document submissions and compliance during real estate development projects
• Communicated with stakeholders including lawyers, developers, and Auckland Council to support project progression

Finance & Cost Control

• Used Buildertrend to manage cost categorization, track project expenses, and support budget planning
• Utilized Xero for payroll processing, staff timesheet calculations, and financial reconciliation
• Ensured accounts payable and receivable were accurate and up to date

Office Operations & Asset Management

• Managed office supply purchasing and inventory to ensure daily operational efficiency
• Oversaw maintenance and tracking of company property and assets

Data Management & Reporting

• Performed data entry, market research, and administrative analysis as required
• Conducted site inspections, produced detailed reports, and followed up on corrective actions

Customer Relations & After-Sales Support

• Delivered post-sale services to property buyers, defined responsibilities, and resolved issues
• Maintained a high standard of service to protect the company’s image

Event Planning & Internal Support

• Organized company events and internal meetings in line with business goals
• Supported cross-functional collaboration to drive team productivity

Operating in 3 positions at the same time, my role primarily revolves around ensuring the smooth functioning of daily operations in an efficient and organized manner.

Business Development & Client Engagement

• Identified new business opportunities and introduced products/services during client visits
• Assessed client potential for long-term and short-term partnerships
• Prepared quotations, negotiated terms, and followed up on deals to secure business

Order & Sales Management

• Processed customer orders with accuracy and ensured timely delivery
• Proactively tracked order status and resolved issues throughout the sales cycle
• Provided after-sales support and solutions for customer complaints or issues

Office & Operations Management

• Coordinated office operations, managed schedules, meetings, correspondence, and supplies
• Scheduled powder coating jobs to meet deadlines and maximize productivity
• Monitored inventory and maintained optimal stock levels to avoid shortages

Online Sales & Marketing

• Managed online sales platforms (Trade Me, Facebook Marketplace)
• Updated listings, responded to customer inquiries, and managed promotions
• Analyzed sales data and coordinated with marketing for campaign execution

Finance & Account Management

• Handled daily financial transactions and account reconciliations
• Prepared financial reports and liaised with internal finance team

Data Integrity & Analysis

• Analyzed programming data and resolved anomalies in a timely manner
• Performed and presented detailed data analysis for business insights

Cross-Functional Collaboration

• Worked with other departments to develop concepts aimed at increasing sales

Administrative & Customer Support

• Assisted with electronic data entry and data system maintenance
• Delivered high-quality customer service, exceeding expectations

Data & Sales Reporting

• Collected and analyzed sales data; presented insights to management
• Designed and maintained a structured client database and filing system

Team & Documentation Support

• Supported the sales team to ensure customer needs were met
• Managed all documentation for sales accuracy and prompt processing

Retail Sales & Customer Service

• Advised customers and recommended products based on preferences
• Achieved daily, weekly, and monthly sales targets
• Maintained stock presentation and performed restocking as needed

As an International Ambassador, I have passionately served as a dedicated advocate and supporter for international students, assisting them with their academic and visa-related needs. In this role, I have also played a pivotal role as a listener and counsellor, providing guidance and support to students who are facing mental health challenges. Additionally, I have taken on the responsibility of guiding and mentoring junior students who require assistance throughout their college journey.

Key Responsibilities:

• Study and Visa Assistance: Demonstrating expertise in navigating the complexities of international education, I have been instrumental in helping international students with various academic and visa-related matters. This includes providing guidance on course selections, assisting with the visa application process, and addressing any concerns or obstacles they may face during their studies.
• Listener and Counsellor: Recognizing the importance of mental well-being, I have made myself available to students as a compassionate listener and counsellor. I have proactively engaged with students who have faced challenges such as homesickness, culture shock, or academic stress, offering a supportive and understanding space for them to share their concerns. Through active listening and empathy, I have provided guidance and resources to help them navigate these difficulties effectively.
• Guidance and Mentoring: As a guiding force for junior students, I have taken on the responsibility of mentoring and assisting them throughout their college experience. I have provided practical advice on academic planning, choosing extracurricular activities, and making informed decisions about their future career paths. By leveraging my personal experiences and knowledge of college resources, I have helped students gain confidence and develop essential skills for success.