Nicole Divya James Pandian
Auckland
Summary
Knowledgeable Customer Service Consultant experienced serving customers' needs, adhering to company values and vision. Offer exceptional support by staying current on company policies and teamwork to quickly get to root of issues. Passionate about promoting company goals and working in a team to provide better help for all . Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Customer Services Consultant
AMP Wealth Management
10.2022 - 08.2023
- Gained in-depth understanding of company products, systems, and policies to give customers expert support within the realms of superannuation.
- Exceeded performance targets consistently by maintaining strong call control and calm in stressful situations.
- Communicated with management about trends in customer calls to help team efficiency and success.
- Completed 30+ customers in conversation to uncover needs with probing questions to solve issues regarding superannuation.
- Multitasked effectively to simultaneously handle telephone and mailed-in queries.
- Handled the full withdrawal process for members with their different types of superannuation.
- Showed proficiency in administrative duties and organising team events.
- Trained new members of the team, working alongside them to bring them up to speed and quality.
Senior Waitress/Trainer
Comensa – Café Hanoi
03.2021 - 06.2022
- Received senior waiter position within 6 months of being employed.
- Provided customers with a high level of service as required by the restaurant with more specific clientele.
- Absorbed training position 2 months after receiving senior position, which encouraged multitasking and further development of communication, team, and time management skills.
- Helped generate a training scheme for the restaurant to use for new employees and retrain/upgrade the skillset of current employees.
- Responsible for conveying feedback to managers on the status of training levels of all employees which helped better understand the effectiveness of service.
- Managed private dining room with a team which included running private dining parties, maintenance, ordering restocking, and providing feedback to higher management.
Waitress
SkyCity – Federal Delicatessen
12.2019 - 01.2021
- Provided patrons with effective and comfortable service in one of the busiest restaurants under SkyCity , with clients ranging from high officials to families with children.
- Communicated with managers and co-workers with feedback and engaged in constructive criticism to improve the service.
- Utilised skills from co-workers to encourage better service overall, instead of small sparing changes through group meetings with managers.
- Created and maintained relationships with 40+ patrons who then became regulars in the establishment.
Education
Postgraduate Diploma of Arts - Development Studies
University of Auckland
Auckland09.2022
Bachelor of Arts - Sociology and Media Studies
University of Auckland
Auckland, AUK10.2020
Skills
- Microsoft Office (Word, PowerPoint, Excel, and Teams), Zoom, Google applications (Slides, Classroom, and Hangouts), Canva
- Personable with customers and coworkers
- Managing multiple tasks across platforms and different groups
- Proficient in conversational Tamil, and some Malay and currently re-learning Te reo Maori (as well as brushing up on Tamil and Malay)
- Problem-solving ability with efficiency
Timeline
Customer Services Consultant
AMP Wealth Management
10.2022 - 08.2023
Senior Waitress/Trainer
Comensa – Café Hanoi
03.2021 - 06.2022
Waitress
SkyCity – Federal Delicatessen
12.2019 - 01.2021
Postgraduate Diploma of Arts - Development Studies
University of Auckland
Bachelor of Arts - Sociology and Media Studies
University of Auckland
Similar Profiles
Pravin MuruganPravin Murugan
SIT/UAT Test Lead at AMP Wealth ManagementSIT/UAT Test Lead at AMP Wealth Management
Sylvia Fainga'anukuSylvia Fainga'anuku
Customer Service Representative at AMP Wealth ManagementCustomer Service Representative at AMP Wealth Management
Sidharth NavarkheleSidharth Navarkhele
Assistant Manager at 360 One Wealth And Asset Management (formally Known As IIFL Wealth And Asset Management )Assistant Manager at 360 One Wealth And Asset Management (formally Known As IIFL Wealth And Asset Management )