NICOLE (NIKKI) KARAM

• Respond to all inbound email requests and action accordingly
• Handle all requests from on site crew members, branch supervisors and clients, or escalate if needed
• Ensure all approved documents are uploaded to all jobs prior to their commencement
• Book accommodation for any stay away crews as required
• Liaise with the wider group on upcoming events to ensure crew is booked in and all relevant information is provided to the team
• Maintain high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
• Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
• Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.

Employed in June 2023 as Sales & Operations Support, and was then offered a promotion to Office Manager in August 2023.

• Managing all inbound phone, in person, and email enquiries across both companies
• Maintaining excellent service standards
• Provide administrative support to the wider group departments
• Lead both Sales and Project Coordination meetings weekly
• Prepare appraisal documents, sale and purchase agreements, and shift contracts
• Prepare services estimates and quotes, following up to win job
• Maintain shift schedule
• Book site inspections, sub-contractors, and order materials where required
• Implement task checklists to be used with the Administration Hub
• Coordinate office activities and operations to ensure efficiency and compliance within company policy
• Train Administration Hub team members in company policies, daily task execution and industry best practice
• Participate in monthly management meetings
• Contribute to meeting company budgets
• Be the point of contact for the wider companies group to help where and when required

• Monitor emails for commercial salespeople in the team and answer/action accordingly
• Loading properties into internal system including completion of AML requirements, marketing text, and photos
• Prepare listing agreements, submission documents, sales & purchase agreements, agreement to lease documents
• Set up reporting for campaign properties for salespeople to complete with updated enquiry
• Book and prepare marketing such as radio and newspaper advertising, signage and eDM’s for approval and liaise with providers
• Update client database using Hubspot and adding reminders where necessary to ensure all tasks are actioned efficiently
• General support to salespeople as and when required
• All general administration tasks as and when required

• First point of contact for all parents/caregivers and visitors to the Centre
• Account management for Centre invoices
• Answering all phone and email queries in a friendly and timely manner
• Follow up on any enrolment enquiries and completing enrolments for new families
• Ensuring all processes are being followed correctly as per MOE requirements
• Fulfilling all administration tasks within Centre
• Processing payroll for staff fortnightly
• Printing rosters and reliever timesheets weekly
• Completing all ordering required for Centre
• Helping in rooms or with other tasks as required