Nidhi Bhalla
Auckland
Summary
Detail-oriented Business Analyst with 10 years of experience conducting analysis and research to come up with solutions to common business problems. Polished in formulating business improvement strategies and overseeing new technology and system implementation. Commercially-aware professional with in-depth knowledge of computing systems and project management techniques.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Business Analyst
Tech Mahindra Limited
New Delhi, India
08.2021 - Current
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or automation
- Gathered requirements from stakeholders to identify automation opportunities and improve operational efficiency
- Analyzed existing business processes for automation potential, resulting in a 30% increase in productivity
- Led requirement gathering sessions to gather project specifications and Developed comprehensive functional requirements documentation
- Created detailed process design documents to streamline workflows
- Designed and documented RPA solutions in collaboration with development teams, ensuring alignment with business objectives
- Developed and executed comprehensive test cases for RPA bots, ensuring functionality and reliability
- Coordinated deployment and integration of RPA solutions with IT teams, ensuring seamless integration with existing systems
- Provided training and ongoing support to business users, resulting in a smooth transition to automated processes
- Monitored bot performance, identified optimization opportunities, and implemented continuous improvements
- Maintained detailed documentation of RPA processes and configurations for audit and compliance purposes
- Identified and mitigated risks associated with RPA implementations, ensuring data security and regulatory compliance
- Communicated regularly with stakeholders to provide updates on RPA projects, address concerns, and gather feedback.
Data/ Inventory Analyst
BT Global Business Services Private Limited
Gurgaon, India
07.2017 - 01.2020
- Managed end-to-end Data Cleanse cycle, including effort estimation, document production, project planning, reporting, and completion
- Oversaw Commercial Inventory Management
- Provided data-driven insights, identified areas for optimization, and recommended improvements
- Resolved critical inventory flow issues using analytical tools like Excel, SQL, and KIC reports
- Implemented governance measures to ensure data accuracy and relevance
- Identified and implemented process enhancements.
Senior Executive
HCL Technologies Limited
Noida, India
05.2007 - 06.2012
- Coordinated with internal teams and external vendors to activate PSTN services for clients
- Ensured seamless activation processes, minimizing service downtime and optimizing customer experience
- Scheduled and coordinated engineer appointments for installations, repairs, and maintenance tasks
- Managed calendars and logistics to maximize engineer productivity and customer satisfaction
- Addressed scheduling conflicts and prioritized urgent service requests to meet SLAs
- Conducted detailed analysis of existing processes to identify inefficiencies and areas for improvement
- Created process maps, flowcharts, and documentation to visualize and document current workflows
- Collaborated with cross-functional teams to gather insights and feedback for process optimization initiatives.
Education
Bachelor of Commerce (B Com) Commerce -
Dr Bhimrao Ambedkar University
Skills
- Data Analysis
- Requirements Gathering
- Microsoft Office Suite
- Project Management
- User Acceptance Testing
- Workflow Analysis
- SQL Proficiency
- Business Process Mapping
- Gap analysis
- Stakeholder Management
- Business Planning
- Operations Management
- Process Optimization
- Business process modeling
- Customer Needs Assessment
- Operational Reporting
- Consulting
- Technical Writing
- Business Analysis
Certification
- CBAP - Certified Business Analysis Professional
- UiPath RPA Certified Business Analyst
- BPMN Practitioner Certificate
- Certified Data Analyst - Celonis Process Mining
Accomplishments
- Awarded the "Pat on the Back" for leading Automation Projects at a leading telco in Africa.
- Recognized with the "Star Performer Award" for creating a 30% increase in process efficiency and cost reduction for a prominent Global FMCG Client.
Languages
- English, Full Professional
- Hindi, Native or Bilingual
Timeline
Business Analyst
Tech Mahindra Limited
08.2021 - Current
Data/ Inventory Analyst
BT Global Business Services Private Limited
07.2017 - 01.2020
Senior Executive
HCL Technologies Limited
05.2007 - 06.2012
Bachelor of Commerce (B Com) Commerce -
Dr Bhimrao Ambedkar University
- CBAP - Certified Business Analysis Professional
- UiPath RPA Certified Business Analyst
- BPMN Practitioner Certificate
- Certified Data Analyst - Celonis Process Mining
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