Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Accomplishments
Timeline
Generic
Nidhi Joshi

Nidhi Joshi

80A Bush Rd, Mosgiel,Dunedin

Summary

I am dedicated professional and have experience of 7 years in Customer Service and Administration Department in India and currently in New Zealand. I am responsible and motivated professional ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Detailed Client Service Associate known for having great accounting and organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Z Energy
, Mosgiel
01.2024 - Current
  • Assisting customers with product selection, ordering, billing, returns, exchanges and technical support.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Handling the day end procedure of the Tills,Counting and managing the funds on day to day basis.Calculating the graphical target finance daily and updating it on daily basis to share the details to the cordinated bank.

Visa Counselor

Geebee Education Pvt Ltd
, Mumbai
10.2018 - 10.2022
  • Handling Visa Process for Countries as follows: Canada, New Zealand, UK, Australia, Ireland, Germany
  • Counselling the Students for entire Visa Process, Guiding with the Fees payment medium such as CIBC, Global Pay, Flywire etc
  • Assisting students with Loan Related with Tie up Banks Managing the entire Portfolio of the students guiding them with the document's requirements and Visa Filing with related to online applications as well as Offline Applications.

Investment Banker

Star Union Dai Ichi
, Mumbai
08.2017 - 10.2018
  • In charge of 5 Branches - 2 Branches Bank Of India and 3 Branches Union Bank Of India
  • Managed Customer Portfolio and guided customers about the investment plans with related to the Tax Benefits Helped the Branch Manager in raising the Funds with the Branch aspects and conducting Events for the Customer related to the investment options and what plans could work as per the Segregation of the work, age, savings, high risk, low risk etc
  • Provided service related to the plans and other aspects and managed to maintain healthy relations with the customer services during the tenure.

Personal Banker

HDFC Bank
Mumbai
08.2016 - 06.2017
  • Managed 4000 Based customer in the system Called as Prime Customers
  • Assisted customers related to the customers need with Bank Products
  • Managing the Complains, Resolving it for the benefits of the customers and Guiding them with related to use the digital platform for better experience with Bank
  • Managed to Meet the Monthly target given related to the Bank products such as Personal Loan, Home Loans, Credit card, Car Loan, Life Insurance, Medical insurance.

Education

Accounting And Finance

Welingker Institute Of Management
Mumbai
04-2020

B.Com Graduate - Accounting Technology And Bookkeeping

Mumbai University
Mumbai
05-2016

Higher Secondary Education - Commerce

L.S Raheja College Of Arts And Commerce
Mumbai
05-2013

Secondary School Certificate - SSC

John XXIII High School
Virar,Mumbai
06-2011

Skills

  • Administrative Support
  • Customer Relationship Management (CRM)
  • Documentation
  • Computer Proficiency (Excel,Ms Word,Powerpoint etc)

Certification

  • Counseling Practitioner, 2020-05-01
  • Transformational Leadership, 2020-05-01
  • Career Couching Certification, 2020-05-01
  • Tally And Advance Tally(Computer excellance) 2014-04-01

Hobbies

  • English
  • Hindi
  • Marathi
  • Gujarati

Accomplishments

Highest number of Quality Information Calls - 2016

Banker Achiever for Month JFM - 2017

Visa Counselor of the year - 2019,2021

Timeline

Customer Service Representative

Z Energy
01.2024 - Current

Visa Counselor

Geebee Education Pvt Ltd
10.2018 - 10.2022

Investment Banker

Star Union Dai Ichi
08.2017 - 10.2018

Personal Banker

HDFC Bank
08.2016 - 06.2017

Accounting And Finance

Welingker Institute Of Management

B.Com Graduate - Accounting Technology And Bookkeeping

Mumbai University

Higher Secondary Education - Commerce

L.S Raheja College Of Arts And Commerce

Secondary School Certificate - SSC

John XXIII High School

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Nidhi Joshi