Nidhi Sharma

• Led end-to-end recruitment processes, placing technical talent across New Zealand.
• Sourced and screened candidates for alignment with position requirements.
• Conducted in-depth interviews to evaluate candidate skills and cultural fit.
• Advised hiring managers on interview techniques and selection criteria.
• Implemented candidate engagement protocols, improving response rates by 40%.
• Managed a database of over 1,000 active candidates, achieving a 95% satisfaction rate.
• Coordinated background checks for successful candidates prior to offer acceptance.
• Provided ongoing support throughout recruitment life cycle.

• Coordinated emergency roadside assistance for customers, ensuring rapid support delivery.
• Conducted thorough due diligence on insurance services to enhance operational accuracy.
• Assigned dispatchers, assessors, and technicians for motor breakdown services and damage assessments.
• Collaborated with claims assessors and underwriters to secure comprehensive insurance coverage.
• Managed customer and provider communications for Motor & Property insurance efficiently.
• Demonstrated exceptional problem-solving skills in high-pressure, fast-paced environments.
• Effectively handled a high volume of calls while maintaining attention to detail.

• Operational Management to ensure continual stream of projects to build and develop business machine and systems delivered on time within scope and budget.
• Coordinate the delivery of Learning & Development, Organisational Development Culture and leadership development programmes.
• Service Delivery in assisting Clients and Candidates at all stages of end to end recruitment process.
• Developing Business Strategies with quality management at varied stages of recruitment and prospering clients.
• Other Operational tasks include tracking weekly real time business analytic's, research and working on proposals, drafting of agreements and liaising on pricing policies.

• Supporting technical queries on Symantec Product suite by troubleshooting configuration issues and helping them with product technical documentation.
• Manage everything in Integrated Cyber Defense Manager (ICDM) is a single cloud management console that strengthens overall endpoint security posture.
• Advising Program Assessment guidance and recommendations on developing a new security program or reviewing your existing one.
• Providing Product Enablement Services for Information Security solutions for Data protection.
• Refer unresolved customer grievances to designated departments for further investigation.
• Solicit sales of new or additional services or products.

• Analyzed customer financial data to assess eligibility for mortgage programs.
• Assisted customers in completing online mortgage loan applications.
• Conducted pre-qualification interviews with borrowers via phone or in person.
• Processed customer payments promptly and maintained accurate tracking.

Provided support during underwriting by gathering necessary documentation.

• Facilitated training sessions on loan products for new staff members.
• Referred delinquent accounts to collections while ensuring compliance with legal guidelines.