Nigel Cliffe
Rotorua,Glenholme
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
35
35
years of professional experience
3
3
Certification
Work History
Manager Assets and Operations
Te Whata Ora. Health NZ
05.2024 - 10.2024
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed risk management tools to quantify and manage risk and criticality in the hospital built environment.
- Developed the corrective action request process missing from the compliance processes and required under the building act.
Manager, Health and Advisory – Built Environments
TM Consultants Ltd
02.2023 - 02.2024
- Building and developing an Advisory service offering for TM Consultants Ltd, especially in Health-related environments to deliver better design and building management outcomes for building owners over the longer term
- Many condition surveys were delivered for clients over this time possible only through experience and extensive building compliance knowledge
- These on occasion led to facilities maintenance plan and implementation assistance for the client
Group Manager Facilities
Waitemata District Health Board
01.2017 - 01.2023
- Responsible for all owned sites and buildings (102 & 182 respectively) worth $2.5B, 35 staff and $10m operating budget
- (Capital Budget last year $8M + $6M Covid HVAC) and includes the compliance requirements to BWOF, HASNO, Discharge consents and 132 other certifications
Covid Project Programme Manager
Waitemata District Health Board
10.2020 - 03.2022
- Responsible for the co-ordination and delivery of 8 HVAC negative pressure environments to the ASHRAE 1701 standard, on time and within budget.
- They were delivered at 60% of estimates and 10 weeks inside normal project timeframes for this type of development.
Owner / Director
BikeLab Limited
01.2014 - 01.2017
- Boutique bicycle shop and workshop in Freeman's Bay Auckland
- Online e-commerce sales across New Zealand
Manager Property Operations
Auckland Council
01.2010 - 01.2014
- Responsible for the maintenance and management of 1800+ public buildings
- Budget $25M, 10 staff
Team Leader Property Operations and Performance
Manukau City Council
01.2007 - 01.2010
- Responsible for 700 buildings including 8 public pools and Mortuary / Chapel at Manukau Memorial gardens
- Budget $12M, 11 staff (3 teams including cleaning and security)
Contract Manager and Procurement Manager (Acting)
Manukau City Council
01.2004 - 01.2007
- Responsible for the negotiation, drafting, review and oversight of MCC supply contracts under various portfolios, within the requirements of Local Government procurement policy and guidelines
Managing Director and owner
Pro-Derm NZ Ltd
01.1997 - 01.2003
- Responsible for the importation and wholesaling of Health and Safety goods
Various roles
Royal Automobile Club of Victoria, Melbourne
01.1990 - 01.1997
- Including Graduate Development programme participant, Junior Economist within Treasury, Business Analyst within the Insurance Arm and Team Leader implementation of ISO9002 throughout the customer service network of the Motoring Arm, State-wide (22 locations)
Education
Post-Graduate Diploma in Business -
Deakin University
Bachelor of Commerce - Economics / Commercial Law
University of Auckland
Skills
- Customer Management
- Supplier Management
- Building Assessment Reporting
- Cost Savings
- Collaborative Behaviours
- Innovative Solutions
- Operational Impact Identification
- Emergency HVAC System installation
- Team Development
- Morale Building
- Contractor Relationship Management
- Performance Management
- Learning Focus
- Personal Responsibility
- Creative Solutions
- Cleaning Team Management
- Security Team Management
- Facilities Maintenance Relationship Management
- Budget Control
- Compliance Improvement
- Project Management
- Planned Maintenance
- Response Maintenance
- Operations Management
- Cross-Functional Teamwork
- Customer Relationship Management (CRM)
- Schedule Preparation
- Workforce Management
- Business Planning
- Key Performance Indicators
- Financial Management
- Decision-Making
- Emergency Response
- Business Analysis and Reporting
- Conflict Resolution
Skill set / Accomplishments
- Delivery of holistic building assessment reporting
- Working with contractors for cost savings and reducing impact and time for delivery of services.
- Contractor relationship and performance management
- Rehabilitation and rebuilding of teams / culture and morale improvement.
- Expansion of teams in line with capacity and skillset needs.
- Improvement of pool facilities network and costs.
- Formation of Planned and Response maintenance contract panels.
- Guiding FM and Engineering professionals in the areas of building design and operation.
- Expansion of engineering design services.
- Effective delivery and monitoring of contract objectives including generating improved data on FM contracts.
- Continuity and criticality risk management.
- Integration of electronic and cloud computing assets,
- Integration of business, health, safety and wellbeing,
- People change management,
- Procurement bidding and negotiations,
- Establishment of contractor panels,
- Advice/specification for long-term durability, including materials choice and building techniques,
- Integration with finance, asset management and 3D modelling.
- Project Management of complex and time bound hospital environments.
- Financial Control.
References
- Mr Nigel Ellis, 021 812 926, Former reporting General Manager at Waitemata DHB. 2017-2018
- Mr Alan McGilvray, 027 432 9310, Former reporting General Manager (contractor) at Waitemata DHB 2019-2020
Summary - Drives
The need to care about something bigger than myself, being useful to others, being productive, delivering outcomes, helping others to grow and achieve, being able to have a laugh with my team and sharing both their triumphs and disappointments.
Accomplishments
- Documented and resolved risk and criticality tracing shortfall in Hospital system which led to improved reporting and works prioritisation.
Certification
- CIMS trained and possessing previous Civil Defence experience.
Timeline
Manager Assets and Operations
Te Whata Ora. Health NZ
05.2024 - 10.2024
Manager, Health and Advisory – Built Environments
TM Consultants Ltd
02.2023 - 02.2024
Covid Project Programme Manager
Waitemata District Health Board
10.2020 - 03.2022
Group Manager Facilities
Waitemata District Health Board
01.2017 - 01.2023
Owner / Director
BikeLab Limited
01.2014 - 01.2017
Manager Property Operations
Auckland Council
01.2010 - 01.2014
Team Leader Property Operations and Performance
Manukau City Council
01.2007 - 01.2010
Contract Manager and Procurement Manager (Acting)
Manukau City Council
01.2004 - 01.2007
Managing Director and owner
Pro-Derm NZ Ltd
01.1997 - 01.2003
Various roles
Royal Automobile Club of Victoria, Melbourne
01.1990 - 01.1997
Bachelor of Commerce - Economics / Commercial Law
University of Auckland
Post-Graduate Diploma in Business -
Deakin University
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