Nigel Flockhart
Auckland,Silverdale
Summary
Dynamic Account Manager excelling in relationship building and account management. Leveraged expertise in lead prospecting and database management to drive revenue growth and maintain a high client retention rate. Skilled in negotiating and developing strategic account plans, consistently achieving sales targets through effective collaboration and problem resolution.
Overview
24
24
years of professional experience
Work History
Account Manager
Merck Life Science Ltd
05.2011 - 12.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Developed customized account plans for clients to help them achieve their business goals.
- Drove revenue growth by identifying new business opportunities within existing accounts.
Territory Manager
John Morris Scientific Ltd
01.2009 - 05.2011
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Product Specialist
Global Science and Technology Ltd
07.2007 - 11.2008
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Optimized inventory management, ensuring timely availability of products for customers.
- Researched product's technical specifications and accurately communicated information.
Scientific Representative
Global Science and Technology Ltd
11.2000 - 06.2007
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
- Contributed to team sales goals by upselling products and services to customers.
- Collaborated with team members to achieve monthly sales targets.
Education
New Zealand Certificate in Science -
New Zealand Qualifications Authority
Skills
- Account management
- Relationship building
- Sales reporting
- New account creation
- Order management
- Qualifying leads
- Database management
- Lead prospecting
Timeline
Account Manager
Merck Life Science Ltd
05.2011 - 12.2024
Territory Manager
John Morris Scientific Ltd
01.2009 - 05.2011
Product Specialist
Global Science and Technology Ltd
07.2007 - 11.2008
Scientific Representative
Global Science and Technology Ltd
11.2000 - 06.2007
New Zealand Certificate in Science -
New Zealand Qualifications Authority
Similar Profiles
Abegail HlezaAbegail Hleza
Risk Specialist at Merck (Pty) Ltd and Merck Life Science (Pty) LtdRisk Specialist at Merck (Pty) Ltd and Merck Life Science (Pty) Ltd
Arijit GuhaArijit Guha
Sales Manager at Merck Life ScienceSales Manager at Merck Life Science
Soumen PalSoumen Pal
Area Sales Manager at Merck Life science Pvt Ltd.Area Sales Manager at Merck Life science Pvt Ltd.