Nightingale Finau Tangitau
Broadlands Reporoa,New Zealand
Summary
Experienced Customer Care Specialist known for enhancing customer satisfaction by leveraging effective communication and problem-solving skills. Expertise in data entry and call center operations, adept at resolving customer inquiries and fostering strong client relationships in high-pressure settings.
Overview
24
24
years of professional experience
Work History
Senior Customer Care Specialist
2degrees
Work from Home
11.2022 - 07.2025
- Handled high volumes of incoming customer calls while delivering knowledgeable support.
- Ensured compliance with relevant laws, regulations, and industry standards consistently.
- Updated system records with order specifics, customer details, and billing information accurately.
- Resolved inquiries, complaints, and requests professionally while recommending suitable products.
- Developed strong relationships with customers for enhanced satisfaction and retention.
- Contacted customers regarding important account changes to maintain transparency.
- Educated customers to reduce future contact needs through clear communication.
- Analyzed data to suggest enhancements in services, products, and billing methods.
Vaccination Advisor
Probe Recruitment - Whakarongorau
Work from Home
08.2022 - 09.2022
- Maintained candidate databases and updated recruitment records on a regular basis.
- Developed strong relationships with client users to facilitate effective communication.
- Addressed customer inquiries related to inbound and outbound calls regarding COVID-19.
- Identified cases and redirected them to appropriate departments for medical assistance.
- Provided additional information to inquiries over the phone as required.
Covid Inbound Advisor
Probe Recruitment - Whakarongorau
Work from Home
02.2022 - 04.2022
- Maintained candidate databases and updated recruitment records on a regular basis.
- Developed strong relationships with client users to facilitate effective communication.
- Addressed customer inquiries related to inbound and outbound calls regarding COVID-19.
- Identified cases and redirected them to appropriate departments for medical assistance.
- Provided additional information to inquiries over the phone as required.
Customer Services Representative - Salon
CS & CO Ltd
Airport Oaks, Mangere
01.2014 - 06.2021
- Processed email, phone, online, and remote orders efficiently and accurately.
- Handled phone orders to ensure accurate transactions.
- Assisted customers with salon product knowledge and recommendations.
- Resolved complex customer inquiries and issues effectively.
- Processed credits and managed reshipment of incorrect or missing products.
- Understood delivery processes and courier timeframes to inform customers accurately.
Warehouse Dispatcher/Picker/Packer
CS & CO Ltd
Airport Oaks, Mangere
01.2005 - 01.2013
- Coordinated daily dispatch operations to enhance service delivery efficiency.
- Resolved customer inquiries and complaints promptly and professionally.
- Maintained accurate records of dispatch activities and managed timely communication with drivers for pick-ups.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide cost estimates.
- Performed administrative tasks, including filing paperwork, updating databases, and preparing invoices.
- Collaborated closely with supervisors to ensure correct loading of packaged orders into sorting bins.
- Trained employees in dispatching procedures to improve operational handling.
- Developed efficiency improvement strategies within dispatch department.
Checkout Operator & Stock Replenishment
Supervalue
Mangere Bridge
01.2002 - 01.2004
- Processed customer payments quickly and returned exact change and receipts.
- Assisted customers with inquiries and purchases, contributing to elevated satisfaction levels.
- Operated cash register effectively during peak hours to minimize wait times.
- Resolved complaints promptly, fostering a positive shopping environment.
- Maintained organized checkout area, ensuring it remained stocked and clean.
- Learned roles in other departments for comprehensive support during staffing shortages.
- Scanned items efficiently to guarantee accurate pricing.
- Packed products according to customer preferences for enhanced service delivery.
Education
National Certificate - Computing Level 3
Te Wananga O Aotearoa
Mangere, NZ01.2008
High School -
Mangere College
Mangere, NZ01.2003
Skills
- Customer service and support
- Effective communication
- Problem solving
- Attention to detail
- Technical troubleshooting
- Punctuality and reliability
- Data entry
- Multitasking and organization
- Empathy and patience
- Active listening
- Call center operations
- Order processing and handling
References
- CS & CO Ltd, Helen Sadaraka, Customer Services Team Leader, 0800 604 604, 0212558837
- CS & CO Ltd, Luisa Halasili, Warehouse Supervisor, (09) 915 0932, 0226501618
- Probe Recruitment - Whakarongorau, Miniruwani Samarakoon, Covid Healthline Inbound Supervisor, 02041309118, miru.samarakoon@vuw.ac.nz
- Probe Recruitment - Whakarongorau, Luana Wall, Vaccination Outbound Supervisor, 0278602198, luana.wall@probegroup.co.nz
Hobbies and Interests
- Family time
- Attending church
- Listening to music
- Working hard
Attributes
- Committed and hardworking
- Team player and self-motivated
- Responsible and kind
- Sense of humor
- Honest and respectful
- Work under pressure
- Prioritize time
- Meet deadlines
- Focused and a hard worker
- Get the work done with a positive attitude
Personal Information
- Maiden name: Ta'ufo'ou
- Citizenship: New Zealand citizen
- Spouse's name: Siokatame Tangitau
- Number of children: 4
- Date of birth: 08/06/85
- Gender: Female
- Marital status: married
References
References available upon request.
Timeline
Senior Customer Care Specialist
2degrees
11.2022 - 07.2025
Vaccination Advisor
Probe Recruitment - Whakarongorau
08.2022 - 09.2022
Covid Inbound Advisor
Probe Recruitment - Whakarongorau
02.2022 - 04.2022
Customer Services Representative - Salon
CS & CO Ltd
01.2014 - 06.2021
Warehouse Dispatcher/Picker/Packer
CS & CO Ltd
01.2005 - 01.2013
Checkout Operator & Stock Replenishment
Supervalue
01.2002 - 01.2004
National Certificate - Computing Level 3
Te Wananga O Aotearoa
High School -
Mangere College
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