I am a detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Hi, I’m
Michelle Niheta Jacobs
Rotorua
Summary
Overview
1
Certification
Work History
Te Taumata O Ngāti Whakaue
Project Coordinator
Job overview
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
Winsborough
Cultural Consultant
Job overview
- Designed custom cultural immersion experiences for this client, enabling them to gain firsthand experience of Māori culture and enhance their te ao Māori strategy.
- Identified potential cultural barriers and recommended strategies to overcome them, enhancing business relationships.
- Evaluated client feedback on cultural consulting services rendered, implementing changes as necessary to ensure continuous improvement and high levels of satisfaction.
- Assisted clients in adapting their marketing materials for different regions, ensuring cultural sensitivity and relevance.
- Developed culturally appropriate curriculum materials that promoted inclusivity within their organisation
- Enhanced cultural understanding by conducting in-depth research and analysis of the organisation
- Delivered engaging presentations on te ao Māori, tikanga Māori and Māori cultural topics, increasing awareness when engaging with Māori..
- Facilitated cross-cultural team-building exercises that fostered mutual understanding amongst colleagues from diverse backgrounds.
Ministry of Defence
Cultural Consultant
Job overview
- Evaluated client feedback on cultural consulting services rendered, implementing changes as necessary to ensure continuous improvement and high levels of satisfaction.
- Collaborated with diverse teams, fostering respect and appreciation in the workplace.
- Evaluated the effectiveness of Te Ao Māori initiatives within the organisation and proposed improvements based on findings.
- Provided consultation services focused on cultural competency development, supporting individuals in achieving their goals.
- Conducted workshops aimed at educating individuals about unconscious bias and its impact on decision-making processes.
- Developed comprehensive cultural training programs for clients to improve cross-cultural communication and collaboration.
MBIE
Cultural Consultant
Job overview
- Facilitated cross-cultural team-building exercises that fostered mutual understanding amongst colleagues from diverse backgrounds.
- Collaborated with diverse teams, fostering respect and appreciation for the Māori culture in the workplace.
- Organised Māori cultural events to celebrate diversity, fostering a sense of unity among participants from various backgrounds.
- Developed comprehensive cultural training programs for clients to improve bi-cultural communication and collaboration.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established te ao Māori performance goals for employees and provided feedback on methods for reaching those milestones.
Hunting Aotearoa
Transcriptionist
Job overview
- Maintained strict confidentiality with sensitive information, ensuring client trust and privacy.
- Adapted quickly to new technology platforms and software programs introduced within the workplace, enhancing overall efficiency levels.
- Followed specific guidelines and style rules to meet clients' requirements and maintain consistency.
- Enhanced transcription accuracy by diligently proofreading and editing final documents.
Hunting Aotearoa
Translator and Interpreter
Job overview
- Translated documents from English to Māori.
- Enabled smoother negotiations for clients with by offering real-time interpretation support.
- Upheld strict confidentiality guidelines when handling sensitive information or classified documents.
- Improved cultural understanding among colleagues by providing language training sessions and workshops on Māori customs and practices.
Te Wānanga Whare Tapere O Takitimu
Head of Māori Language Department
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Facilitated weekly te reo Māori and tikanga Māori wānanga for the Diploma and Degree in Māori Performing Arts
- Regularly reviewed the te reo Māori course curriculum content
- Demonstrated strong organisational and time management skills while managing multiple projects.
Te Puna Hauora Ki Uta Ki Tai
Needs Assessment Service Coordinator - Whānau Ora
Job overview
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client assessments, requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and service providers.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Assessed whānau needs and developed solutions to meet needs.
- Coordinated and monitored service activities to confirm work met all requirements.
- Developed comprehensive service plans tailored to individual client needs, resulting in high levels of satisfaction.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Collaborated with cross-functional teams to optimise service operations and improve client experiences.
Wintec
Student Support Coordinator -Pōtiki Kaitautoko
Job overview
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Enhanced student support by developing and implementing targeted intervention strategies.
- Conducted professional development sessions for teachers on topics related to supporting at-risk students effectively within the classroom setting.
- Managed caseloads efficiently while maintaining thorough documentation of all student interactions and outcomes.
- Played an active role in brainstorming sessions with all student volunteers throughout all of Wintec campuses that were held for the purpose of generating innovative ideas/solutions which could potentially be incorporated into existing/new projects being undertaken by the company.
- Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
- Designed resources tailored to diverse learning styles and cultural backgrounds, ensuring equitable access to educational opportunities.
- Partnered with community organizations to connect students with additional resources such as internships or volunteer opportunities for skill development outside the classroom setting.
- Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
- Promoted positive behavior among students by modeling respect, empathy, and effective problem-solving skills in all interactions.
- Implemented early intervention programs for students identified as at-risk or exhibiting signs of potential academic challenges, preventing future issues from arising.
Te Whare Wānanga O Awanuiarangi
Marker
Job overview
- Actively participated) in ongoing professional development opportunities for enhanced skills as a marker expert.
- Reduced production errors by carefully following guidelines and paying close attention to detail.
- Effectively identified issues) during the marking process, addressing them promptly to avoid delays or compromised results.
- Completed high-volume projects within tight deadlines, showcasing exceptional time management skills under pressure.
- Collaborated with team members for improved workflow and consistent quality.
- Increased marker efficiency by streamlining processes and implementing time-saving techniques.
- Enhanced customer satisfaction with prompt and accurate order fulfillment.
- Suggested process improvements that led to reduced costs without compromising product quality or performance standards.
TIRA Tū Kotahi Ltd
Cultural Consultant - Manutaiko
Job overview
- Designed custom cultural immersion experiences for clients, enabling them to gain firsthand experience of different cultures and enhance their global perspective.
- Offered guidance on navigating international etiquette during business meetings, improving rapport between global partners.
- Identified potential cultural barriers and recommended strategies to overcome them, enhancing business relationships.
- Evaluated client feedback on cultural consulting services rendered, implementing changes as necessary to ensure continuous improvement and high levels of satisfaction.
- Delivered engaging presentations on Māori Leadership and Te Ao Māori worldview topics, increasing awareness and promoting mana orite -equity in workplace practice..
- Provided expert advice on cultural nuances, to enable businesses to enter into partnerships with Māori confidently.
- Organised Māori cultural events to celebrate fostering kotahitanga, manaakitanga and whanaungatanga among participants from various backgrounds.
- Evaluated the effectiveness of existing cultural initiatives within organisations and proposed improvements based on findings.
- Conducted workshops aimed at educating individuals about unconscious bias and its impact on decision-making processes.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for manutaiko-contractors and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring calendars.
Education
Mātauranga MāoriMassey, NZ
Postgraduate Diploma from Mātauranga Māori
University Overview
- Awarded $5000.00 Massey University Postgraduate Grant
- Awarded $5000.00 Otamamarere Trust Grant
- Awarded $5000.00 Onuku Trust Grant
Māori StudiesWaikato University
Bachelor of Arts from Mātauranga Māori
University Overview
- Education supporting subjact
- Recipient of Waikato University Academic Award
- Awarded $5000.00 Otamamarere Trust Grant
- Awarded $5000.00 Onuku Trust Grant
- Awarded $5000.00 Waikato University Academic Grant
SupervisionWINTEC
Graduate Certificate from Supervision
University Overview
Adult TeachingWINTEC
Diploma from Adult Teaching -Māori Language
University Overview
Skills
- Problem-solving
- Project coordination
- Time management
- Team coordination and Project management
- Decision-making and critical thinking
- Flexible and adaptable
- Attention to detail
- Workload and documentation management
- Team leadership
- Quality assurance, Risk analysis and management
- Training and development
- Performance monitoring
- Research
- Data collection
- Relationship building
- Conflict resolution
Project Roles
Project Roles
- Project Co-Ordinator
- Online Facilitator
- Marae Based Wānanga Facilitator
- Onsite Facilitator
- Program Design
- NASC-Whānau Ora Assessor
- Business Administrator
- Researcher
- Cultural Psychosocial Experience Based Practitioner
Current Role
Current Role
Sole Trader business owner, Ka Awatea Consultancy, Tira Tū Kotahi LtdCertification
- Level 5 Certificate in Project Management
Languages
Maori
Native or Bilingual
Interests
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Crafting and DIY Projects with my mokopuna
- Walking in nature
- Off the grid camping
- Dancing
- Horseback Riding
- Outdoor Recreation
Timeline
Project Coordinator
Te Taumata O Ngāti Whakaue
Cultural Consultant
Winsborough
Cultural Consultant
Ministry of Defence
Cultural Consultant
MBIE
Transcriptionist
Hunting Aotearoa
Translator and Interpreter
Hunting Aotearoa
Head of Māori Language Department
Te Wānanga Whare Tapere O Takitimu
Needs Assessment Service Coordinator - Whānau Ora
Te Puna Hauora Ki Uta Ki Tai
Student Support Coordinator -Pōtiki Kaitautoko
Wintec
Marker
Te Whare Wānanga O Awanuiarangi
Cultural Consultant - Manutaiko
TIRA Tū Kotahi Ltd
Mātauranga Māori
Postgraduate Diploma from Mātauranga Māori
Māori Studies
Bachelor of Arts from Mātauranga Māori
Supervision
Graduate Certificate from Supervision
Adult Teaching
Diploma from Adult Teaching -Māori Language
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