Nikayla Hocking

Partnership with Papakura Schools to Support Whānau

Key Achievements:

• Created and implemented community-driven service processes tailored to local needs.
• Established and maintained strong partnerships with staff across seven low-equity schools.
• Worked closely with whānau to develop personalized support plans to overcome barriers and hardships.
• Coordinated with NGOs and community services to provide comprehensive, wraparound assistance.
• Advocated for whānau with government agencies to address systemic barriers.
• Developed resources aimed at encouraging positive behavioural changes within home environments.

Focused on Indigenous Values and Community Engagement

Key Achievements:

• Worked with leadership to embed Indigenous values into programming, evident in ongoing projects and events.
• Led the creation of tamariki-centered community programs, such as He Kaakano and Peepi Paopao.
• Advanced Mātauranga by incorporating tikanga practices, boosting team confidence in karakia, waiata, and mihimihi.
• Applied the Participatory Cities framework to enhance community involvement in programs.
• Built strong partnerships with Mana Whenua, organizing Te Reo Māori activities for Mahuru Māori, including portrait projects and "The Evolution of Te Reo Māori" display.
• Coordinated Hauora Day with health agencies, connecting community members across generations to health resources.
• Contributed generational insights for Auckland libraries through the He Kupenga horo pounamu initiative.
• Organized the Ahurea he koha nā te ao event for World of Cultures, promoting intercultural understanding and celebrating Māori heritage.

Engaged with the community to assess needs and identify opportunities with a Te Ao Māori perspective.

Key Achievements:

• Launched and managed community-led Te Reo Māori classes, achieving strong weekly attendance.
• Conducted school outreach to promote literacy and bilingual resources at the library and community hub.
• Built community partnerships, collaborating with Nathan Homestead to support interactive displays.
• Enhanced community understanding of Matariki through focused educational initiatives.
• Contributed to regional holiday programming by creating toolkits and ideas for children’s librarians in the school holiday working group.
  

Engaged with the community to assess needs and identify opportunities with a Te Ao Māori perspective.

Key Achievements:

• Launched and managed community-led Te Reo Māori classes, achieving strong weekly attendance.
• Conducted school outreach to promote literacy and bilingual resources at the library and community hub.
• Built community partnerships, collaborating with Nathan Homestead to support interactive displays.
• Enhanced community understanding of Matariki through focused educational initiatives.
• Contributed to regional holiday programming by creating toolkits and ideas for children’s librarians in the school holiday working group.

Delivered exceptional customer service and assisted with a wide range of enquires.

Key Achievements:

• Built strong empathy and active listening skills, improving customer interactions.
• Proficiently navigated multiple platforms to resolve inquiries and deliver solutions.
• Earned positive feedback from customers and colleagues for exceptional service.
• Selected to help create the directorate-wide customer service plan, Kia Manawaroa Tatou.
• Appointed as Health and Safety representative, actively supporting workplace safety initiatives.

Delivered outstanding customer service while leading the team to meet and exceed sales goals.

Key Achievements:

• Established strong customer rapport, accurately identifying needs and achieving 90% of sales KPIs and targets.
• Kept up-to-date on product knowledge through training and collaboration with department managers and brand reps.
• Selected for the PIT (Prop in Training) program, gaining mentorship from New Zealand proprietors.
• Served as Extended Care Plan Advisor, managing ECP KPIs and providing staff training and support.

Enhanced sales capabilities of consultants to boost team performance.

Key Achievements:

• Coached staff on effective sales techniques, resulting in consistent achievement of store targets and increased employee confidence.
• Expanded product expertise by attending brand roadshows, empowering the team to deliver comprehensive solution-based sales.