Nikesh Krishnan
Invercargill,STL
Summary
Proven leader with extensive experience in operations management and team leadership, notably at Ibis Styles Invercargill. Excelled in enhancing customer satisfaction and streamlining operations, achieving significant improvements in service efficiency. Skilled in problem-solving and workload management, fostering a positive and productive work environment. Demonstrated ability to mentor staff and drive business growth through strategic planning and customer relations.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Ibis Styles Invercargill
2024.03 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Duty Manager
Muse Art Hotel Christchurch
2023.04 - 2024.02
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
Hotel Service Supervisor
Holiday Inn Queenstown
2020.02 - 2023.04
- Promoted a positive workplace environment by fostering open communication channels between team members from diverse backgrounds across different departments.
- Ensured compliance with regulatory guidelines pertaining to health safety codes, fire regulations, accessibility requirements among others within the hotel premises.
- Collaborated with housekeeping team to maintain cleanliness standards and improve overall guest experience during their stay.
- Streamlined hotel operations for increased efficiency, overseeing daily tasks such as room assignments, reservations management, and guest relations.
Hotel Service Attendant
Ibis Styles Invercargill
2016.12 - 2020.02
- Streamlined facility cleanliness, ensuring a welcoming environment for all patrons.
- Collaborated with team members to improve overall service efficiency and achieve shared goals.
- Followed safety protocols while working, avoiding accidents and injuries.
Education
PG Diploma In Business Enterprise Level 8 - Business Administration And Management
Southern Institute of Technology Invercargill
Invercargill, STL12.2017
Skills
- Customer Relations
- Team motivation
- Workload Management
- Operations Management
- Customer Service
- Team Leadership
- Problem Resolution
- Decision-Making
- Multitasking Abilities
- Problem-Solving
Timeline
Assistant Manager
Ibis Styles Invercargill
2024.03 - Current
Duty Manager
Muse Art Hotel Christchurch
2023.04 - 2024.02
Hotel Service Supervisor
Holiday Inn Queenstown
2020.02 - 2023.04
Hotel Service Attendant
Ibis Styles Invercargill
2016.12 - 2020.02
PG Diploma In Business Enterprise Level 8 - Business Administration And Management
Southern Institute of Technology Invercargill
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