Summary
Overview
Work History
Education
Skills
Personal Information
Attributes
Languages
Timeline
Generic

Niket Patel

WallaceVille

Summary

Proactive and goal-oriented professional with exceptional time management and problem-solving skills. Recognized for reliability and adaptability, demonstrating a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Equipped with strong problem-solving abilities, a strong willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

14
14
years of professional experience

Work History

Self Employed

Mayfair Café
06.2023 - Current
  • Enhanced customer satisfaction by providing exceptional service and timely order fulfillment.
  • Demonstrated adaptability by covering various roles with in the cafe as needed.
  • Increased repeat business by remembering customer preferences and offering personalized recommendations.
  • Enhanced operational workflows by identifying bottlenecks and streamlining procedures.
  • Fostered collaboration among departments for improved communication and teamwork.
  • Analyzed current processes for opportunities to reduce waste and improve efficiency.
  • Managed operational budgets by monitoring expenditures and identifying cost-saving opportunities.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
  • Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
  • Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
  • Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
  • Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
  • Directed resource allocation efforts, maximizing utilization of personnel, materials, and equipment resources for efficient operations management.
  • Managed daily operations, ensuring smooth workflow and timely completion of tasks.
  • Enhanced customer experience by refining service delivery processes, leading to repeat business and positive reviews.

Café Manager

Café PRIVA
08.2019 - 05.2023
  • Manage day-to-day operations of the cafe
  • Hire and on-board new wait staff and baristas
  • Train employees on drinks preparation and proper use of coffee equipment
  • Coordinate with vendors and order supplies, as needed
  • Maintain updated records of daily, weekly and monthly revenues and expenses
  • Add new menu items based on seasonality and customers’ preferences
  • Advise staff on the best ways to resolve issues with clients and deliver excellent customer service
  • Ensure all cafe areas are clean and tidy
  • Nurture friendly relationships with customers to increase loyalty and boost our reputation

Shift Leader

Lord of the fries Cuba Street
12.2018 - 08.2019
  • Provide direction and feedback to workers during shifts
  • Schedule employee shifts and assign duties
  • Manage time-off requests and handle last-minute absences
  • Train and coach new employees
  • Inspect equipment and communicate the need for repairs or replacements to management
  • Check cash drawers and prepare bank deposits
  • Ensure health and safety standards are followed
  • Address customer and employee complaints
  • Resolve conflicts between workers
  • Foster and maintain a positive work environment

Barista, FOH, BOH (All Rounder)

Aquatic Café
09.2017 - 11.2018
  • Maintaining a high standard with barista coffees
  • Managing customer orders and cash flow through the till
  • Working with the cafe menu through the kitchen
  • Which requires kitchen skills and maintaining a high hygiene standard
  • Kitchen cleaning responsibilities during shift: Kitchen benches, Kitchen floor, Fridges, Hobs, Shelving, General cleaning including, front of house tables and floors, wet side tables and dishes

Duty Manager, Shift Supervisor & Barista

No.1 Queen Street Café and Bar
07.2016 - 08.2017
  • Service & supply of alcoholic beverages in a responsible manner
  • Daily cash reconciliations, reporting, and banking tasks
  • Liaise with and manage third party vendors and promotional activations when required
  • Attend ongoing product training when requested
  • Handling deliveries, ordering and stock management / stocktakes
  • Maintaining condition of beer & wine products
  • Adhering to health & safety rules
  • Supervision and delegation of tasks to café staff, to ensure the café and bar standards are maintained
  • Place orders with suppliers, maintain records of stock levels, and schedule delivery of fresh food and beverages
  • Communicate with customers, sales reps, and suppliers

Wrap Artist

No.1 Queen Street Café and Bar
11.2015 - 07.2016
  • Check freshness of food and ingredients
  • Supervise and coordinate activities of cooks and other food preparation workers
  • Develop recipes and determine how to present the food
  • Plan menus and ensure uniform serving sizes and quality of meals
  • Inspect supplies, equipment, and work areas for cleanliness and functionality
  • Order and maintain inventory of food and supplies needed to ensure efficient operations
  • Monitor sanitation practices and ensure that kitchen safety standards are followed

Store Assistant

Gurudev Opticals
07.2014 - 09.2015
  • Working alongside colleagues to maintain the efficient daily operation of the shop, ensuring high standards of cleanliness / tidiness and performing as a Cashier, including operating the till and processing transactions
  • Responding promptly to orders received via the online shop including processing sales and packaging orders in a time efficient manner
  • Diligently adhering to cashing up procedures, assisting colleagues to change displays and receiving deliveries, including unpacking and re-shelving or storing stock

F & B Assistant

London Hilton On Park Lane
04.2011 - 05.2014
  • Provided excellent guest satisfaction and increased productivity standards by utilizing available resources
  • Taken corrective actions if necessary to ensure standards are maintained
  • Regularly greeted customers, took reservations, served food and beverages and maintained the reservation book if necessary
  • Made sure that side work duties were complete and tables were properly set before, during and after opening hours
  • Responsible for performing other related duties as assigned
  • Answering queries from customers
  • Reporting discrepancies and problems to the supervisor
  • Balancing cash registers with receipts
  • Dealing with customer refunds
  • Responsible dealing with customer complaints
  • Working within established guidelines, particularly with brands

Education

New Zealand Certificate - Information Technology (Level 5)

Yoobee collage
01.2022

Licence Controller Qualification -

Service IQ
10.2016

NZIM Diploma in Business Management - Level 5

ICL Business School
01.2016

Msc - Computer Science

University of Bedfordshire
Luton, London
01.2012

Bachelors Of Computer Application -

Balaji Colleges
01.2010

Skills

  • Customer service
  • Team leadership
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Relationship building
  • Strategic planning
  • Operations management
  • Cross-functional teamwork
  • Shift scheduling
  • Performance evaluations
  • Budget control
  • Business planning
  • Work prioritization
  • Computer skills
  • Teamwork and collaboration
  • Effective communication
  • Problem resolution
  • Adaptability and flexibility
  • Positive attitude
  • Attention to detail
  • Problem-solving
  • Multitasking

Personal Information

Visa Status: NZ Citizen

Attributes

  • Having a friendly and engaging personality.
  • Comfortable working with members of the public.
  • Have a confident manner.
  • Helpful and polite.
  • Have a comprehensive understanding of working as part of a team in a successful NZ hospitality business.
  • Able to work as part of a sales team.
  • Knowledge of inventory techniques and stocktake procedures.
  • Smart appearance and articulate.

Languages

English
Full Professional
Hindi
Native or Bilingual
Gujarati
Native or Bilingual

Timeline

Self Employed

Mayfair Café
06.2023 - Current

Café Manager

Café PRIVA
08.2019 - 05.2023

Shift Leader

Lord of the fries Cuba Street
12.2018 - 08.2019

Barista, FOH, BOH (All Rounder)

Aquatic Café
09.2017 - 11.2018

Duty Manager, Shift Supervisor & Barista

No.1 Queen Street Café and Bar
07.2016 - 08.2017

Wrap Artist

No.1 Queen Street Café and Bar
11.2015 - 07.2016

Store Assistant

Gurudev Opticals
07.2014 - 09.2015

F & B Assistant

London Hilton On Park Lane
04.2011 - 05.2014

Licence Controller Qualification -

Service IQ

NZIM Diploma in Business Management - Level 5

ICL Business School

Msc - Computer Science

University of Bedfordshire

Bachelors Of Computer Application -

Balaji Colleges

New Zealand Certificate - Information Technology (Level 5)

Yoobee collage

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Niket Patel