Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nikhat Dean

goodwood heights,AUK

Summary

Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Overview

7
7
years of professional experience

Work History

Store Manager

YD
Manukau, Auckland
02.2025 - Current
  • Monitored inventory levels and placed orders to restock shelves.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Resolved customer complaints in a timely manner.
  • Managed daily banking activities such as deposits and withdrawals.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Updated and maintained store signage and displays.

Assistant Store Manager

YD
Manukau, Auckland
07.2024 - 02.2025
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Supervised cash handling processes to ensure accuracy of transactions.
  • Managed day-to-day operations including scheduling shifts, assigning tasks.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.

Team Leader

Krispy Kreme
Auckland CBD & Newmarket, Auckland
02.2018 - 05.2024
  • Conducted regular performance reviews to assess individual team member progress.
  • Analyzed data from various sources to identify areas of improvement in the department's operations.
  • Participated in regular meetings with senior leadership to provide updates on team progress.
  • Ensured compliance with all safety regulations in the workplace.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.

Education

Bachelor of Science - Science

Auckland University of Technology
Auckland, NZ
02-2023

Skills

  • Inventory management
  • Cash handling
  • Customer service
  • Employee training
  • Visual merchandising
  • Financial analysis
  • Scheduling management
  • Leadership development
  • Maximizing profitability
  • Competitor monitoring

Languages

English
Native/ Bilingual

Timeline

Store Manager

YD
02.2025 - Current

Assistant Store Manager

YD
07.2024 - 02.2025

Team Leader

Krispy Kreme
02.2018 - 05.2024

Bachelor of Science - Science

Auckland University of Technology

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Nikhat Dean