Nikhil Behal
Belfast,Christchurch
Summary
- Well-developed communication and interpersonal skills with demonstrated ability to relate well with people from different backgrounds.
- Able to maintain excellent rapport with customers and co-workers
- Solid work ethic with a willingness to learn new skills
- Organized individual who can work independently with minimal supervision
- Able to work in a fast-paced environment
Seasoned lodging manager with a solid background in managing hotel operations and enhancing guest satisfaction. Skilled in staff leadership, operational efficiency, and revenue growth strategies. Demonstrated ability to improve service delivery and streamline booking processes for optimal occupancy rates. Proven track record in fostering team development and executing cost-control measures to drive profitability and guest loyalty.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Duty Manager
Bar185 Christchurch
Christchurch, New Zealand
09.2023 - Current
- Managed team of XX employees, ensuring high productivity and quality standards were met.
- Complied with company policies, objectives and communication goals.
- Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
- Prepared weekly reports detailing sales figures and staff performance metrics.
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Managed budget for department, ensuring all expenses stayed within allocated funds.
- Ensured adherence to health and safety regulations throughout the premises.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
- Poured wine, beer and cocktails for patrons.
- Developed relationships with vendors and suppliers in order to obtain competitive prices on products and services.
- Oversaw ordering of liquor, wine, beer, and other beverage supplies.
Guest Service Agent
The Rees Hotel luxury apartments
01.2022 - 10.2023
- Reservations
- Porter and Driver.
- Concierge booking all sorts of activities.
- Room services.
- Barista and Bartender
- Greeted walk-in and phone guests, determining interests and needs.
- Assisted guests in answering questions and completing check-in and check-out processes.
- Processed guest payments quickly and efficiently.
Hotel Manager
Queenstown Lakefront Hotel
Queenstown, New Zealand
01.2020 - 07.2022
- Led a diverse team, overseeing recruitment, training, and development to ensure high-quality service standards.
- Provided training to staff in customer service, safety, and other topics related to hospitality industry.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Monitored customer feedback surveys and took appropriate action based on results.
- Ensured compliance with local regulations related to health and safety standards or licensing laws.
- Coordinated with the sales team to develop strategies for attracting new business.
- Analyzed financial reports, identifying trends and developing strategies for revenue enhancement.
- Assigned duties and monitored performance of all employees in the hotel.
- Inspected hotel rooms and public spaces to determine cleanliness and need for room updates.
- Monitored inventory levels of supplies such as linen, amenities to ensure adequate availability of items at all times.
- Handled guest complaints professionally and efficiently.
- Assisted guests at check-in, providing information on various services within hotel.
- Conducted regular inspections of the property's interior and exterior areas to identify any maintenance issues requiring immediate attention.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Hotel Manager
Hammer Spring Retreat
01.2018 - 01.2020
- Handling staff.
- Handling all the daily responsibilities, such as staffing, customer complaints, paperwork, and meetings.
- Developed and implemented hotel policies and procedures.
- Managed room allocations and bookings, optimizing occupancy and revenue.
- Organized monthly meetings with department heads to review performance metrics.
- Resolved conflicts between staff members or guests when necessary.
- Managed budgeting and financial planning, including cost control measures to maximize profitability.
- Handled guest complaints and issues, ensuring swift resolutions to maintain satisfaction.
Customer Service Agent
Noel Leeming
01.2017 - 01.2018
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Managed high-volume of inbound and outbound customer calls.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Reviewed files, records and other obtained documents to respond to customer requests.
Various Roles
401 Queen Street
01.2015 - 01.2017
- Kitchen Hand
- Bar tender
- Housekeeping
- Public area
- Receptionist
- Night Duty manager for almost 6 months
Kitchen Hand
Habibi café
Auckland, New Zealand
01.2015 - 01.2015
- Making pizzas
- Taking food order
- Kitchen hand
- Helping the chef with the side dishes
Education
Level 5 and 6 Diploma - Business Management
12.2017
National institute of technology -
National institute of technology
12.2015
High School -
India01.2014
Skills
- Customer service skills
- Communication Skills
- Planning and coordinating skills
- Problem solving
- Teamwork
- Team management
- Budget management
- Inventory management
- Health and safety
- Time management
- Team building
- Hospitality
- Front office staff
References
- Mangal Behal, General Manager, #The Loft Queenstown, 0212549482
- Balroop Singh Lamba, Duty Manager, Bar 185, 0278836236
Certification
- Business Management level 5 and 6 .
- liquor license
- Manager certificate
Languages
English
Professional
Punjabi
Professional
Hindi
Professional
Timeline
Duty Manager
Bar185 Christchurch
09.2023 - Current
Guest Service Agent
The Rees Hotel luxury apartments
01.2022 - 10.2023
Hotel Manager
Queenstown Lakefront Hotel
01.2020 - 07.2022
Hotel Manager
Hammer Spring Retreat
01.2018 - 01.2020
Customer Service Agent
Noel Leeming
01.2017 - 01.2018
Various Roles
401 Queen Street
01.2015 - 01.2017
Kitchen Hand
Habibi café
01.2015 - 01.2015
Level 5 and 6 Diploma - Business Management
National institute of technology -
National institute of technology
High School -
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