Nikhil Roy
Freemans Bay
Summary
Professional with extensive experience in customer service and support, specializing in conflict resolution and effective communication. Proven track record of enhancing customer satisfaction and loyalty through strategic problem-solving. Strong team player, adaptable to dynamic environments, consistently delivering results through efficient service. Recognized for reliability and a proactive approach to achieving organizational objectives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative /Inventory Controller
Mico Plumbing
02.2022 - 04.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Ensured timely product delivery by closely monitoring lead times and coordinating with suppliers as needed.
- Performed root cause analysis of discrepancies between physical inventory counts and system records, taking corrective actions where necessary.
Laborer
Under Pressure Plumbing
04.2021 - 07.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
Kitchen Cook
McDonald's
09.2020 - 02.2021
- Cleaned and sanitized work areas, utensils and equipment.
- Boosted customer satisfaction with timely meal preparation, meeting strict deadlines during peak service hours.
- Collaborated with fellow kitchen staff, effectively managing multiple tasks for seamless operations.
- Maintained a clean and organized workspace, adhering to strict health and safety standards for optimal kitchen performance.
Education
NCEA Level 1 - Maths, Science, English, Spanish, Product Design
Hutt Valley High School
Lower Hutt, NZNCEA Level 2 - English, Maths, Spanish, Classical Studies, Metal Work
Hutt Valley High School
Lower Hutt, NZSkills
- Ability to build and maintain strong relationships
- Excellent self organisation skills & outcome focussed
- Proven ability to prioritize and perform under pressure
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Stock management
- Relationship building
Hobbies and Interests
- Fitness
- Music
- Fashion
Certification
Full NZ drivers license
Forklift F endorsement
JDE 9.2 proficient
Timeline
Customer Service Representative /Inventory Controller
Mico Plumbing
02.2022 - 04.2025
Laborer
Under Pressure Plumbing
04.2021 - 07.2021
Kitchen Cook
McDonald's
09.2020 - 02.2021
NCEA Level 1 - Maths, Science, English, Spanish, Product Design
Hutt Valley High School
NCEA Level 2 - English, Maths, Spanish, Classical Studies, Metal Work
Hutt Valley High School
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