Nikita Hill
Hamilton ,BOP
Summary
I am a hardworking university student with focus on quality and teamwork looking for a part time job. I am a motivated student ready to apply education in the workplace . I am also dedicated bartender, who has operates as Shift Manager overseeing front of house operations. I am dedicated and driven to succeed in the position available, I am eager to learn new skills. I have a strong work ethic, adaptability, and exceptional interpersonal skills. I am capable of working independently and quickly acquiring new skills. As a hardworking employee, I am able to handle multiple tasks and manage my time effectively. I am committed to providing an enjoyable and memorable experience for every customer that I service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bartender Shift Manager
Biddy Mulligans
Hamilton Central , Hamilton
02.2021 - Current
- Provided exceptional customer service by addressing customer complaints promptly and efficiently.
- Performed opening and closing duties including restocking supplies.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Oversaw the opening and closing procedures including counting money drawers and preparing bank deposits.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
Sandwich Artist
Subway Fast-food restaurant company
Fraser Cove, Tauranga
09.2019 - 10.2020
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.
- Maintained cleanliness of work area throughout shift.
- Operated cash registers to process payments from customers.
- Sanitized food storage and preparation areas to comply with food health and safety requirements.
- Communicated with customer to provide menu offering details and assist with decision-making.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Rotated stock items and ingredients to maintain freshness.
- Assisted with unloading delivery trucks when necessary.
- Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
Education
High School Diploma -
Otumoetai College
Tauranga, NZ12-2020
Bachelor of Business Majoring in Marketing - Business Management
The University of Waikato
Hamilton, NZSkills
- Beverage Knowledge
- Upselling
- Food Running
- Complex Problem-Solving
- Outgoing Personality
- Responsible Alcohol Service
- Customer Service
- Cash and Credit Transactions ( including cash up at the end of the night)
- Marketing and Sales Experience
- Staff Management
- Cleaning and Organization
- Anticipating Guest Needs
- Cash Register Operation
- Health and Safety Regulations
- Task Delegation
- Sandwich Artistry
Certification
Manager's Certificate ( A Manager's Certificate Allows You To Work As A Duty Manager in A Business)
Hamilton City Council
Hamilton, NZ
Timeline
Bartender Shift Manager
Biddy Mulligans
02.2021 - Current
Sandwich Artist
Subway Fast-food restaurant company
09.2019 - 10.2020
High School Diploma -
Otumoetai College
Bachelor of Business Majoring in Marketing - Business Management
The University of Waikato
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