Nikita Kirwan
References Available On Request
Kaiapoi,CAN
Summary
I am a capable and dependable team member who is hardworking, bubbly and adaptable in all working environments.
I am friendly and professional with customer service skills and strong interpersonal skills proven through customer satisfaction. I am a creative problem solver, enjoy working within a group environment or sole charge and can easily relate well with others including customers.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
7
7
Certifications
Work History
Freight Handler
New Zealand Post
Christchurch, CAN
03.2022 - Current
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Organized products to streamline packing procedures.
Receptionist / Cleaner
Waikuku Beach Holiday Park
Waikuku Beach, CAN
11.2020 - Current
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Confirmed stays, communicated with stayers and updated their records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Handled equipment, chemicals and materials properly and with caution.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Customer Service
Z Energy
Christchurch, CAN
10.2021 - 11.2022
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Collected and authorized payments of guests.
- Processed customer refunds and exchanges according to established guidelines.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check and credit card transactions.
- Checked personal identifications during alcohol and tobacco sales.
Waipara Hills- General Hand
Waipara Hills / Acolade Wines
Waipara, CAN
10.2019 - 12.2019
- Collaborated with team members to achieve target results.
- Carried out day-to-day duties accurately and efficiently.
- Picked and arranged fruit following specified instructions.
- General labour duties such as Bud Rubbing, lifting wires and thinning the vineyard.
Customer Service
The Warehouse
Papanui, Christchurch, CAN
02.2019 - 08.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Restocking shelves.
- Assisting customers with any enquiries, labels.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Recommended products to customers, thoroughly explaining details.
Cleaner /Waitress
Wanaka Hotel / Beanie Cafe
Wanaka, OTA
01.2018 - 04.2018
- Handled equipment, chemicals and materials properly and with caution.
- Worked alongside other cleaners to complete jobs in corporate high standard rooms.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
- Displayed enthusiasm and promoted excellent service to customers.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
Education
High School Diploma -
Kaiapoi High School / Mount Aspiring College
Kaiapoi, CAN, Wanaka OTA 01.2016 - 11.2020
Skills
Customer service skills
Communication
Fast learner
Adaptability
Active listening
Certification
Comprehensive Workplace First Aid Certificate
Timeline
Freight Handler
New Zealand Post
03.2022 - Current
Customer Service
Z Energy
10.2021 - 11.2022
Receptionist / Cleaner
Waikuku Beach Holiday Park
11.2020 - Current
1ST Excellence Level 2/3 English
11-2020
Kahu Award for Consistent Meritorious academic effort
11-2020
1ST Excellence Level 3 Food and Nutrition
11-2020
Customer Service Award
11-2019
1ST Excellence Level 2 Outdoor Leadership
11-2019
Waipara Hills- General Hand
Waipara Hills / Acolade Wines
10.2019 - 12.2019
Comprehensive Workplace First Aid Certificate
04-2019
Workplace Health and Safety Course, Vertical Horizonz
03-2019
Customer Service
The Warehouse
02.2019 - 08.2019
Cleaner /Waitress
Wanaka Hotel / Beanie Cafe
01.2018 - 04.2018
High School Diploma -
Kaiapoi High School / Mount Aspiring College
01.2016 - 11.2020