Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Nikita Paul

Beach Haven,North Shore

Summary

Results-driven Duty Manager with over 10 years in the hospitality industry, specializing in customer service and food & beverage operations. Expertise in cash handling and point of sale systems enhances operational efficiency. Committed to fostering teamwork and creating a positive work environment.

Overview

10
10
years of professional experience
2
2
Certifications

Work History

Duty Manager

Vultures Lane
Auckland CBD, Auckland
12.2022 - Current
  • Supervised daily operations, enhancing service quality and customer satisfaction.
  • Managed staff rosters, ensuring optimal team performance and coverage.
  • Trained and mentored junior staff, improving skills in customer service and food/drink preparation.
  • Coordinated with our director to improve productivity of operations.
  • Delegated tasks amongst team members according to individual skillsets.

Head Bartender/Bar Supervisor

Cassette Nine
Auckland CBD, Auckland
05.2019 - 05.2023
  • Handled cash, served drinks from speed rack to multiple customers simultaneously, maintained cleanliness and hygiene standards during service, and conducted end-of-shift closing procedures.
  • Trained junior bartenders and floor staff on drink preparation and customer service.

Bartender/Supervisor

The Roxy
Auckland CBD, Auckland
01.2018 - 05.2019

Front of House

JACS Trading Co
Whangaparaoa, Hibiscus Coast
08.2017 - 01.2018

Chef De Partie

Foal & Fallow and Orewa Surf Club Bar
Orewa, Hibiscus Coast
01.2017 - 08.2017

Commis Chef

Orewa Surf Club Bar
Orewa, Hibiscus Coast
10.2016 - 01.2017

Education

High School Diploma -

Whangaparaoa College
Auckland, NZ
01-2015

Skills

  • Staff management
  • Sales performance
  • Customer service
  • Point of sale systems
  • Cash handling
  • Attention to detail

Certification

Duty Manager Certificate

Timeline

Duty Manager

Vultures Lane
12.2022 - Current

Head Bartender/Bar Supervisor

Cassette Nine
05.2019 - 05.2023

Bartender/Supervisor

The Roxy
01.2018 - 05.2019

Front of House

JACS Trading Co
08.2017 - 01.2018

Chef De Partie

Foal & Fallow and Orewa Surf Club Bar
01.2017 - 08.2017

Commis Chef

Orewa Surf Club Bar
10.2016 - 01.2017

High School Diploma -

Whangaparaoa College
Nikita Paul