NIKITA TREHAN

• Defined clear targets and objectives and communicated to more than 20 team members.
• Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
• Analyzed and improved performance across zone using sales metrics and performance reports.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Analyzed sales data to identify trends and adjust product offerings accordingly, maximizing revenue potential.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.

Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

• Managed multiple tasks and met time-sensitive deadlines.
• Resolved customer problems and complaints.
• Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.

• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Maintained up-to-date knowledge of product and service changes.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Trained staff on operating procedures and company services.

• Confirmed appointments, communicated with clients, and updated client records.
• Responded to inquiries from callers seeking information.
• Kept reception area clean and neat to give visitors positive first impression.
• Handled cash transactions and maintained sales and payments records accurately.