Nikita Williams TE Moananui
Mangere Bridge,AUK
Summary
Results-driven and adaptable professional with a proven track record in management, client services, and frontline operations. Expertise in leading teams and cultivating strong client relationships while consistently achieving outcomes under pressure. Diverse experience includes shift management at McDonald's, case management at Work and Income, factory operations, and customer service at Countdown. Strong communication, problem-solving, and organizational skills, complemented by a commitment to delivering positive results in dynamic environments.
Overview
5
5
years of professional experience
Work History
Case Manager
Ministry Of Social Development - Work And Income NZ
New Lynn, AUK
01.2025 - Current
- Assessed client eligibility for benefits, hardship assistance, and housing support in line with government policy and legislation.
- Developed and maintained case management plans tailored to individual circumstances, including employment pathways, training, and social support referrals.
- Built strong client relationships by providing guidance, encouragement, and practical support to help clients achieve sustainable outcomes.
- Liaised with employers, training providers, and community organisations to connect clients with job opportunities and support services.
- Applied discretion and problem-solving skills in complex situations, including family violence, health issues, and housing instability.
- Ensured accurate record-keeping and compliance with MSD policies, while protecting client confidentiality and dignity.
- Worked within a team environment, meeting performance targets and contributing to service improvement initiatives.
Shift Manager
McDonalds
Paeroa, Paeroa
08.2022 - 04.2024
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Ensured compliance with food safety regulations and quality standards.
- Resolved conflicts between employees or customers in a professional manner.
- Provided coaching and guidance to team members when necessary to improve performance.
Grocery Assistant
Countdown
Paeroa, Paeroa
08.2021 - 03.2022
- Ensured that all displays were properly labeled and attractively arranged.
- Maintained a clean, organized and well-stocked environment for shoppers.
- Assisted customers in locating items and providing product information.
- Cleaned shelves and restocked with new inventory when products stock ran low.
Factory Production Worker
Inghams Enterprises
Waitoa, Te Aroha
08.2020 - 08.2021
- Assisted in training new employees on proper operation of machinery and safety protocols.
- Inspected finished products for defects or flaws.
- Loaded and unloaded items from machines and conveyors.
- Sorted and packaged products to prepare for processing or shipment.
- Worked at fast pace along side work mates to meet deadlines.
Education
Level 1 & 2 -
Paeroa College
PaeroaSkills
- Training and mentoring
- Workplace Safety
- Opening and closing procedures
- Delegating Work
- Strong knowledge of social policy, welfare entitlements, and employment services
- Effective communication and conflict resolution with clients from diverse backgrounds
- Decision-making, needs assessment, and problem-solving in high-pressure situations
- Collaboration with external agencies to deliver wraparound support
- Payment Processing
- Cash Handling
- Punctual and Reliable
- Customer service focus
References
References available upon request.
Timeline
Case Manager
Ministry Of Social Development - Work And Income NZ
01.2025 - Current
Shift Manager
McDonalds
08.2022 - 04.2024
Grocery Assistant
Countdown
08.2021 - 03.2022
Factory Production Worker
Inghams Enterprises
08.2020 - 08.2021
Level 1 & 2 -
Paeroa College