Nikki Franklin
Paraparaumu,WGN
Summary
I am well suited to working in a role that requires awesome customer service. I am a quick learner and work just as well on my own as I do in a team. In addition to this, I pride myself on my excellent work ethics and providing commitment and dedication to an employer. I live locally and I am available to start immediately. I am reliable, hardworking and will commit to your business. Results-driven [Job Title] excels in any position or environment using solid skills and past experience. Collaborates with others to meet deadlines and goals. Communicates effectively with co-workers and customers.
Overview
13
13
years of professional experience
Work History
Commercial Cleaner and Supervisor
Active Cleaning
Commercial Cleaner and Supervisor
Sacred Waters Motel
01.2011 - 01.2012
- Enhanced client satisfaction by consistently delivering high-quality cleaning services and promptly addressing concerns.
- Streamlined daily tasks for increased efficiency by implementing a systematic approach to routine cleaning procedures.
Picker/Packer
T n T Gardens
- Temporary Contract: Picker/Packer
- Duties included: Customer Service and Cash handling, Assisting customers with product enquires, Mark and label containers, container tags, or products, using marking tools, Measure, weigh, and count products and materials, Examine and inspect containers, materials, and products to ensure that packing specifications are met, Record product, packaging, and order information on specified forms and records, Remove completed or defective products or materials, placing them on moving equipment such as conveyors or in specified areas such as loading docks, Seal containers or materials, using glues, fasteners, nails, and hand tools, cut tracks for better access to traps and bait stations, Load materials and products into package processing equipment, Assemble, line, and pad cartons, crates, and containers, using hand tool, Clean containers, materials, supplies, or work areas, using cleaning solutions and hand tools, Transport packages to customers' vehicles, Obtain, move, and sort products, materials, containers, and orders, using hand tools
Supervisor/Housekeeper
Scared Waters Apartment
- Temporary Contract: Supervisor/Housekeeper
- Duties included: Provide customer service to guests and staff, Assist other team members with training and induction, Complete final check of apartments once cleaned, Re-order stock for apartments, Report any damages etc to management, Co-ordinate with management any discrepancies/issues/concerns/staffing matters, Dust furniture, equipment, partitions, walls, etc., Clean and disinfect sinks, countertops, floors, toilet, mirrors, tables, chairs, refrigerators, microwaves, etc in restrooms, break rooms and/or kitchenettes, Replenish supplies in restrooms, break rooms and kitchen, Sweep, mop, vacuum and/or hand scrub floors using brooms, mops, and vacuum cleaners, Empty trash cans and recyclables into disposal areas, Wipe down walls and woodwork, doors, wall hangings, baseboards, etc., Identify potential safety or maintenance issues and communicate them to client in the comments section on the customer checklist, Arrive to work (client location) at scheduled time, perform services to established standards and ensure the client's facility is locked and secured when you finish and leave, Handle special requests for customers as appropriate and note handling on the customer checklist and company paperwork, Comply with all safety policies and procedures relating to performance of tasks, use of products or supplies and incident reporting.
Duty Manager
Paraparaumu Boat Club
11.2023 - 01.2024
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
Sales Manager , Production
Barlovska Craft Liqueur's
01.2022 - 01.2023
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Streamlined inventory management for optimal stock levels, reducing waste and ensuring product availability.
Reception Work, Membership Consultancy, Cleaning a
Matt Brown 318 Fitness
01.2017 - 01.2022
- Increased new member enrollment by developing and implementing targeted marketing strategies.
- Enhanced member retention rates by providing personalized consultations and tailored membership plans.
- Boosted overall club revenue through the upselling of additional services and amenities to members.
- Collaborated with team members to streamline processes for efficient membership management and customer service.
- Provided exceptional customer service during all interactions with both current and prospective members, reinforcing brand reputation for excellence.
- Assisted in coordinating special events and promotions to enhance member engagement and drive new membership sales.
- Enhanced client satisfaction by consistently delivering high-quality cleaning services and promptly addressing concerns.
Education
High School Diploma -
Horowhenua College
Levin, NZ12.2015
Skills
- Experience in the Hospitality Industry – Housekeeper, Commercial Cleaner
- Cash Handling and Customer Service and People skills
- Friendly and calm and bubbly personality
- Work experience within production team environment
- Team Player as well being able to work confidently independently
- Ability to learn quickly and enjoy physical challenges
- Capable of following directions
- Excellent time management and organisational skills
- Reliable, hardworking, committed, and loyal
- Drug Free and reliable vehicle
- Deep Cleaning Abilities
- Equipment Safety
- Safe Chemical Handling
- Chemical Storage
- Maintenance Requests
- Team Training
- Regulatory Compliance
- Window Cleaning
- Project Coordination
- Strong Work Ethic
- Quality Controls
- Supply Management
- Equipment Operation
- Daily Reporting
- Attention to detail
- Effective communication
- Self-motivation and initiative
- Safety-conscious mindset
- Conflict resolution abilities
- Problem-solving capabilities
- Time management abilities
- Customer service orientation
- Floor care proficiency
- Adaptability and flexibility
- Multitasking capabilities
- Reliability and punctuality
- Organizational skills
- Facilities Maintenance
- Sanitization techniques
- Inventory Management
- Culture Improvements
- KPI Setting and Review
- Operations Management
- Service Coordination
- Delegating Work
Transferrable Skills
- Hospitality Industry
- Cash handling experience
- Production Team Environment
- Customer Service and Team Player
- Reliable and Hardworking
References
- Jolie Gunn, Whitireia Polytechnic, 04 298 0205
- Kathy, Whitireia Polytechnic, 04 298 0205
Affiliations
- volunteer with troubled youth at Paraparaumu college
References
References available upon request.
Timeline
Duty Manager
Paraparaumu Boat Club
11.2023 - 01.2024
Sales Manager , Production
Barlovska Craft Liqueur's
01.2022 - 01.2023
Reception Work, Membership Consultancy, Cleaning a
Matt Brown 318 Fitness
01.2017 - 01.2022
Commercial Cleaner and Supervisor
Sacred Waters Motel
01.2011 - 01.2012
Commercial Cleaner and Supervisor
Active Cleaning
Picker/Packer
T n T Gardens
Supervisor/Housekeeper
Scared Waters Apartment
High School Diploma -
Horowhenua College
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